HVAC Service Manager

Liberty Personnel Services, Inc.; Virginia; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in the HVAC industry is seeking a skilled manager to drive department activities towards revenue goals while ensuring exceptional customer satisfaction. The ideal candidate will have strong leadership experience and HVAC industry knowledge, coupled with the ability to analyze data and manage team performance effectively.

Qualifications

• 5+ years of HVAC industry experience.
• Strong leadership capabilities in a fast-paced service environment.
• Ability to analyze and forecast data.

Responsibilities

• Manage department activities to achieve revenue goals.
• Lead and optimize service team for customer experience.
• Investigate customer concerns and implement corrective actions.

Skills

Interpersonal communication

Data analysis

Task management

Time management

Team motivation

Job description

• Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
• Lead, motivate and optimize the service team to provide customer experience
• Execute established business plans to meet and exceed revenue goals
• Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
• Work closely and effectively with all departments and Department Managers
• Maintain customer satisfaction by investigating concerns, implementing corrective action and following up with customers and assigned staff
• Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
• Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
• 5+ years of HVAC industry experience
• Experience successfully leading a fast-paced service organization
• Strong interpersonal communication skills
• Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
• Demonstrated proficiency with tasking and time management
• Ability to self-start and motivate a team toward a common goal

Please send resume to [e-mail]