HVAC Service Manager

Expert Heating & Cooling; Taylor (MI); On-site; USD 57,000 - 74,000; Full time

Job summary

A leading company in HVAC services is seeking an HVAC Service Manager to join their dynamic team in Taylor, Michigan. This role includes overseeing service operations, managing a team of technicians, and ensuring high levels of customer satisfaction. The ideal candidate should possess strong leadership skills, HVAC expertise, and excellent communication abilities.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 5+ years HVAC Management experience required.
• Strong leadership and customer service skills necessary.
• Valid driver's license with clean record required.

Responsibilities

• Oversee daily operations and manage HVAC technicians.
• Ensure quality of work meets standards.
• Communicate with clients regarding project statuses.

Skills

Customer service

Leadership

Technical aptitude

Problem-solving

Education

High School Diploma or GED

Post-high school education, trade school or military

Tools

ServiceTitan

MS Word

Excel

Outlook

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Expert Heating & Cooling

Expert Heating and Cooling specializes in Commercial and Residential HVAC Services, and we are hiring. We are seeking a skilled and motivated HVAC Service Manager to join our team! If you are looking to join a fast-growing, dynamic organization that offers tremendous career growth potential, please submit your resume for immediate consideration!

The HVAC Service Manager leads and oversees the installation, maintenance, and repair of heating, ventilation, and air conditioning systems in both residential and commercial buildings. The Service Manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives.

As a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. Success in this role requires strong leadership skills, technical expertise, and excellent customer service abilities.

Essential Duties and Responsibilities

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Additional duties may be assigned by the manager.

The HVAC Service Manager directs daily operations of the Service Department by successfully performing the following tasks, duties and responsibilities:

• Schedules, directs, and provides technical support for HVAC technicians to meet service demands and customers’ expectations
• Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
• Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
• Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
• Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
• Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
• Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
• Develops and monitors budgets, goals and objectives to insure departmental profitability
• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
• Ensures that all company/department policies are being followed by all HVAC technicians
• Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
• Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
• Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment
• Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
• Manages all service projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment
• Work with other departmental managers to meet company and departmental goals and objectives

Qualifications

• Five (5) years HVAC Management related experience; or an equivalent combination of education and experience
• Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
• ServiceTitan experience is preferred.
• Has the ability to read, interpret, utilize, and train staff on manuals, schematics and control circuits related to HVAC and refrigeration systems
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
• Excellent customer service and sales skills
• Excellent leadership skills to enhance team productivity and standards of work produced
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
• Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians
• Have a clean, neat and professional appearance
• Valid driver’s license with a clean driving record and background
• Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required
• Must be able to pass a drug screen.

Educational / Certification Requirements

• High School Diploma or GED
• Some post-high school education from college, trade school or military

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Management, and Strategy/Planning

• Industries

  Specialty Trade Contractors

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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