HVAC Service Manager

Heating & A/C LLC; Stratford (CT); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

100% company-paid health insurance

401(k) with company match

Paid holidays

Vacation time

Education reimbursement

Personal financial consultant

Job summary

Steve Basso Plumbing, Heating & A/C in Stratford, CT is seeking an experienced HVAC Service Manager to lead HVAC and plumbing operations from our new shop. The role requires 8+ years of HVAC experience, a CT license, and strong leadership to mentor a diverse team.

You will manage schedules, budgets, inventory, and service delivery while driving customer satisfaction and growth. This is a full‑time, on‑site position with competitive pay and comprehensive benefits.

Qualifications

• 8+ years HVAC experience.
• Current CT HVAC License required.
• Solid understanding of HVAC systems, repair, and maintenance.
• Strong leadership and communication skills.

Responsibilities

• Lead a team of HVAC and plumbing technicians, customer service reps, and dispatchers.
• Oversee scheduling, dispatch, and daily operations to ensure efficiency.
• Manage budgets, inventory, and vehicle maintenance programs.
• Provide technical guidance and ensure OSHA safety standards are met.

Skills

Leadership

Communication

Team mentoring

Budgeting

Sales metrics

Time management

Education

CT HVAC License

Job description

Steve Basso Plumbing, Heating & A/C is looking for a full-time HVAC Service Manager in Stratford, CT to lead ourHVAC and plumbing operations, mentor talented professionals, and drive results at our brand new shop. If you're an experienced Service Manager, Field Supervisor, Lead Technician, or HVAC leader ready for a bigger opportunity, we want to hear from you. Keep reading and discover why this could be the career move you've been waiting for!

PAY & PERKS

This is more than a management position. It's an opportunity to join a well-established company that values leadership, teamwork, accountability, and employee growth. As our HVAC Manager, you'll earn a competitive salary of $110,000 to $135,000 per year while enjoying an outstanding benefits package that includes 100% company-paid health insurance, a 401(k) with a 3.5% company match, paid holidays, vacation time, education reimbursement, and access to a personal financial consultant after 12 months of employment, Brand New Shop and location. We believe great leaders deserve great support, and we foster a culture where your ideas are heard, your contributions are recognized, and your career development matters.

ARE YOU A GOOD FIT FOR THIS MANAGEMENT JOB?

This is a full-time, in-office leadership position based in Stratford, CT. The schedule is Monday through Friday from 7:00 a.m. to 5:00 p.m., requiring a consistent on-site presence to support daily operations and team leadership.

As our HVAC Service Manager, you'll spend your days leading a team of HVAC technicians, plumbing technicians, customer service representatives, and dispatchers while ensuring the department operates smoothly and efficiently. You'll coordinate scheduling and dispatch operations, oversee budgets, monitor inventory levels, and manage vehicle maintenance programs to keep everything running effectively. You'll serve as the primary point of contact for customer concerns, providing solutions that strengthen customer satisfaction and trust. Throughout the day, you'll offer technical guidance, assist with advanced troubleshooting, keep your team informed on evolving industry technologies and code requirements, identify growth opportunities, generate sales leads, support estimates, and ensure compliance with OSHA safety standards and environmental regulations. Most importantly, you'll create a productive, positive workplace culture that helps both employees and the business succeed.

If you can do this and meet the following requirements, you might be a perfect fit!

• 8+ years of HVAC experience
• Current CT HVAC License
• Solid understanding of HVAC systems, repair, and maintenance
• Strong leadership and communication skills
• Ability to recruit, motivate, and mentor diverse teams
• Strong organizational and time management skills
• Skills in budgeting, sales, and performance metrics
• Ability to resolve conflicts and foster a positive work environment
• Valid driver's license and clean driving record
• Residence within 25 miles of the 06615 ZIP code (preferred)

ABOUT US: STEVE BASSO PLUMBING, HEATING & A/C

When people are fed up with slow and inefficient home comfort services, they come to us. Founded in 1974, our company provides top-notch repair, maintenance, and installation services while prioritizing customer service. We know how much time and money people invest into their homes, which is why our techs are technically trained and emphasize efficiency. Our company is locally owned and operated, and that allows us to give our customers the personalized attention they deserve. We love what we do, and we want to hire people who do too!

We have a unique business model based on integrity and unparalleled trade practices that fosters an environment where every employee can succeed. Here, we encourage you to grow your skills and your knowledge, because we want our employees to excel both technically and financially. In addition to a supportive team environment, we also offer our team great pay and generous benefits.

OUR TEAM NEEDS YOU!

If you're ready to take the next step in your HVAC leadership career with a respected and established company, we'd love to hear from you.