HVAC Service Manager

ZipRecruiter; Great Barrington (MA); On-site; USD 87,000 - 98,000; Full time

Job summary

A leading residential and light commercial Plumbing and HVAC company in Great Barrington is seeking an HVAC Service Manager. This role involves managing service operations, supervising staff, ensuring customer satisfaction, and maintaining profitability. The ideal candidate should bring at least three years of related experience and exceptional customer service skills.

Benefits

75% Health Insurance

5 personal/sick days

Paid Holidays

2 Week's Vacation

Qualifications

• Three years related experience required.
• Valid driver's license needed.

Responsibilities

• Manage the service operations and oversee daily dispatching.
• Supervise technicians and ensure they are properly trained.
• Handle customer relations and review billing.

Skills

Exceptional computer skills

Advanced customer service skills

Ability to multi-task

Organized

Ability to lead a Team

Job description

Job DescriptionJob Description

HVAC Service Manager

Legacy Partners is a residential and light commercial Plumbing and HVAC company in the Great Barrington area. We are looking for people who want to join us and grow with us!

We need a superstar Service Manager to join our Team and help us grow.

Job Summary: To manage the service operations of the company. This includes overseeing the daily dispatching and efficiencies of the service technicians and department. Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and installation needs. Responsible for making sure that all service techs are properly trained. The Service Manager is expected to handle all aspects of the service department and to ensure its continued profitability and growth.

Responsibilities:

• Responsible for the profitability of the service department
• Responsible for making sure that all Service Technicians are properly trained.
• Supervises the Service Dispatcher(s), Service Administrator(s) and Service parts person.
• Provide accounting with daily billing
• Review all service invoices daily, this includes comparing time cards to the invoices and spot-checking pricing.
• Make sure that the Service Technician detailed the invoice in a thorough manner, so the customer understands the service rendered and that the problem was taken care of.
• Technician profitability reporting.
• Help Service Technicians out in the field when appropriate
• Make sure that all service vehicles are clean, stocked, running properly etc.
• Monthly vehicle and tool inspections
• Plan for seasonal fluctuations in the business by making sure maintenance contracts are offered to all customers and meeting contract sales goals.
• Maintenance of service inventory stock
• Coordination and implementation of service marketing calendar.
• Customer service.
• Tracking and approval of Service Technician commissions.
• Quote large repair jobs and obtain approval from customers

Pay: $87k-98k- Depending on Experience

Benefits:

• 75% Health Insurance
• 5 personal/sick days
• Paid Holidays - Memorial Day, 4th of July, Labor Day, Thanksgiving and the Friday After, Christmas
• 2 Week's Vacation

Required Qualifications:

• Three years related experience
• Valid driver's license
• Exceptional computer skills
• Ability to multi-task
• Organized
• Advanced customer service skills
• Ability to lead a Team