HVAC Service Manager

ZipRecruiter; Golden (CO); On-site; USD 90,000 - 110,000; Full time

Job summary

A leading company in the HVAC industry is seeking an HVAC Service Manager to oversee staff, ensure customer satisfaction, and manage service quality. This role includes responsibilities such as training technicians, monitoring performance, and maintaining schedules. The position offers competitive pay, benefits, and opportunities for professional growth.

Benefits

Competitive pay

Weekly pay

Medical insurance

401K matching

Paid holidays

Ongoing training

Qualifications

• Experience in business operations is essential.
• Detail-oriented, organized, and able to inspire team growth.

Responsibilities

• Manage HVAC staff and ensure high-quality service.
• Monitor technician performance and resolve customer concerns.
• Schedule management to meet customer demand.

Skills

Business operations

Customer satisfaction

Selling skills

Presentation skills

Multi-tasking

Tools

Microsoft Office

Job description

Job Description

HVAC Service Manager

The Role:

Manage HVAC staff and exceed customer expectations by accomplishing the highest quality service calls, every time, while also meeting and exceeding department metrics.

What’s in it for you?

• Competitive pay - base salary of $90,000-$110,000 plus monthly and annual bonus incentives!
• Get paid weekly, every Friday is payday!
• Medical premiums including dental, vision, and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued time off.
• Ongoing technical and developmental training to further your career.

Responsibilities

• Show technicians how to establish customer rapport to sell the right products and services.
• Understand sales criteria and hold your team accountable for exceeding revenue goals.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Monitor performance of field technicians and advise them on how to improve.
• Manage team schedule to meet ongoing customer demand and seasonal spikes.
• Serve as a technical back-up for field technicians when necessary.
• Resolve customer concerns in a timely manner.
• Other managerial duties as assigned.

Requirements:

• Business operations experience strongly.
• Possess the ability to inspire both personal and professional growth in our team members.
• Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Proficiency using a computer and Microsoft Office applications (Excel, Word, PowerPoint).
• Must have good selling skills.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.