HVAC Service Manager

Bell Brothers Plumbing, Heating and Air Conditioning; Dublin (CA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Medical, dental, and vision insurance

401(k) retirement plan with company  

Generous paid time off and holidays

Professional development and training

Job summary

Bell Brothers Plumbing, Heating & Air Conditioning is seeking an HVAC Service Manager to lead a high-performing team delivering premier service across heating, ventilation, air conditioning, and plumbing solutions. You will oversee scheduling, training, and development, manage budgets and customer relations, and drive process improvements while ensuring safety and regulatory compliance.

This role emphasizes leadership, reliability, and a commitment to delivering exceptional service in a

Qualifications

• HS diploma; HVAC training preferred.
• 5+ years in HVAC services with 2+ years in supervision.
• Strong knowledge of HVAC systems and safety standards.
• Excellent leadership, communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and mentor HVAC service team to deliver exceptional service.
• Schedule daily service work and optimize technician productivity.
• Maintain strong client relations and resolve escalated inquiries.
• Develop and manage the service department budget.
• Evaluate processes and implement efficiency improvements.
• Ensure compliance with safety standards and regulatory requirements.

Skills

Leadership

Communication

Organizational skills

HVAC knowledge

Troubleshooting

Education

HVAC training

High school diploma or GED

Job description

About Bell Bros

At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.

About Bell Bros

At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.

Position Overview

As an HVAC Service Manager, you will lead a high-performing team dedicated to delivering exceptional HVAC service. Your role ensures operational excellence, customer satisfaction, and team development. This leadership position is pivotal to our commitment to providing superior HVAC solutions.

Key Responsibilities

Leadership and Team Management

• Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
• Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
• Oversee the recruitment, onboarding, and continuous professional development of team members.

Service Operations Oversight

• Coordinate and manage daily service schedules, optimizing technician productivity.
• Ensure timely completion of service calls and maintain high-quality standards.
• Monitor and enforce safety protocols to promote a secure working environment.

Customer Relations

• Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
• Maintain strong relationships with clients by addressing feedback and enhancing service offerings.

Financial Management

• Develop and manage the service department's budget, focusing on cost control and profitability.
• Track expenses and revenue to ensure the department meets financial goals.

Process Improvement

• Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
• Implement advanced HVAC technologies and best practices to stay ahead in the industry.

Compliance and Documentation

• Ensure adherence to industry standards and regulatory requirements.
• Maintain accurate service records and reports for internal and external use.

Qualifications

• High school diploma or GED; technical training in HVAC is preferred.
• A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
• Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Professional development and training opportunities.

#BELLP

Pay Range: $110,000 USD - $145,000 USD

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.

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