HVAC Service Manager

Emerald Bay Plumbing; Bradley (WV); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Take-home company vehicle

Gas card

Phone

Tablet

Laptop

Tool allowance

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

HSA & FSA options

Paid Time Off

Job summary

Appalachian Heating is seeking an experienced HVAC Service Manager to lead a residential/light commercial field team in Bradley, WV. You will mentor technicians, manage service operations, and drive customer satisfaction while achieving revenue targets.

The role involves field leadership, coaching, and hands-on balance with dispatch coordination; a strong focus on safety, code compliance, and quality workmanship is required.

Qualifications

• 5+ years of hands-on HVAC trade experience.
• 2+ years of supervisory/leadership roles in the trades.
• High school diploma or GED; trade school preferred.
• Valid driver’s license with clean driving record.
• Proficiency with mobile devices, cloud apps, and CRM/dispatch software (ServiceTitan preferred).

Responsibilities

• Lead and mentor field technicians; conduct ride-alongs and trainings.
• Optimize technician routing with dispatch based on skills and workload.
• Inspect repairs and installations for safety and code compliance.
• Address escalated customer concerns and manage warranty work.
• Monitor KPIs, budgets, labor margins, and revenue targets.
• Oversee workflows within ServiceTitan including price book, estimates, and invoicing.
• Coordinate parts procurement and manage inventory and vehicle stock.

Skills

HVAC trade experience

supervisory experience

Education

High school diploma or GED

Tools

ServiceTitan

Google Workspace

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HVAC Service Manager

HVAC ALL Full Time Admin Bradley, WV, US

2 days ago Requisition ID: 1195

Salary Range: $75,000.00 To $105,000.00 Annually

About Us

Are you ready to lead a high-performing team where your leadership is valued,recognized,and rewarded?

Appalachian Heating is a fast-growing home services company built on a foundation of integrity,superior craftsmanship,and 5-star customer experiences.At Appalachian Heating,our technicians are treated as serious,skilled HVAC professionals.We are seeking an energetic,results-drivenHVAC Service Manager to lead our field team,elevate operational standards,and drive long-term business growth.

What We Offer

Top-Tier Pay:$75,000 – $105,000 base salary + performance incentives and bonus structure

Company Equipment: Take-home company vehicle,gas card,phone,tablet,laptop,and tool allowance

Comprehensive Healthcare: Medical,Dental,and Vision insurance options

Financial Security: 401(k) with fully vested company match,plus HSA & FSA options

Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays

Career Growth: Ongoing leadership coaching,technical training,and executive mentorship

Additional Benefits: Life and disability insurance,plus employee assistance programs

Role Overview

As theHVAC Service Manager,you will mentor,develop,and hold accountable a field team of residential/light commercial HVAC service technicians.Your mission is to foster technical excellence,ensure superior customer retention,and hit department revenue goals.You will spend time in the field conducting ride-alongs,coaching in real time,and running productive weekly training sessions.

Key Responsibilities

Leadership & Coaching: Lead regular 1-on-1s,technical training,and morning team meetings; conduct consistent field ride-alongs to mentor technicians.

Operational Excellence: Partner with dispatch to optimize technician routing based on skill level,efficiency,and job requirements.

Quality Assurance: Inspect field repairs and installations to verify adherence to safety regulations,local codes,and company standards.

Customer Care: Swiftly resolve escalated customer concerns and oversee warranty work,follow-ups,and on-site visits to ensure 5-star reviews.

Financial Management: Monitor departmental KPIs,service budgets,labor margins,and revenue targets to support profitable growth.

Process & Technology: Manage workflows withinServiceTitan,including price book updates,estimate tracking,and invoicing.

Parts & Inventory: Coordinate with vendors and distributors for timely part procurement,warranty claims,and vehicle stock management.

Required Qualifications

5+ years of hands-on HVAC trade experience

2+ years of supervisory,team lead,or management experience in the trades

High school diploma or GED (Trade school,college,or military training preferred)

Valid driver’s license with a clean,insurable driving record

Proficiency with mobile devices,cloud applications (Google Workspace,MS Office),and CRM/dispatch software (ServiceTitan experience highly preferred)

Legally authorized to work in the United States without sponsorship

Willingness to undergo standard background checks and drug screenings in accordance with local laws

Preferred Qualifications

EPA Universal Certification,NATE,or state HVAC Master/Journeyman licensing

Prior hands-on experience optimizing and configuring ServiceTitan

Physical Requirements & Working Conditions

Ability to lift,pull,and carry up to 100 lbs

Ability to climb ladders,access attics,basements,crawlspaces,and roofs

Comfortable working in varying outdoor and indoor temperatures

Field travel up to 75% across local service territories

Appalachian Heating is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.