HVAC Service Coordinator

Daikin Applied Americas; Washington (District of Columbia); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Parental leave

Job summary

Daikin Applied in the Washington DC area seeks a Service Coordinator to manage scheduling, dispatching of technicians for start-ups, repairs, and maintenance. You will handle customer inquiries, coordinate warranty parts, and ensure accurate time tracking for billing purposes.

The role involves AP/AR tasks, inventory coordination, and close collaboration with service leadership to ensure smooth jobs and timely communication with customers.

Qualifications

• High school diploma or equivalent required; bachelor's preferred.
• 2+ years in MEP service; boiler or installation exposure preferred.
• Experience with Astea Alliance or similar service-tracking software.
• Proficient in Microsoft Office; strong communication skills.

Responsibilities

• Schedule and dispatch technicians for jobs (start-ups, repairs, maintenance).
• Handle customer inquiries and route technical questions to the right resource.
• Track time and attendance for technicians.
• Coordinate start-ups and keep customers updated on scheduling and progress.
• Invoice and bill customers; manage local AP/AR functions.
• Coordinate warranty parts and shipments; process paperwork for close-out.
• Maintain information in Astea Alliance and keep records up to date.
• Ensure all paperwork (P.O., etc.) is filed with the job.
• Organize inventory processes and support local operations.

Skills

Scheduling

Customer service

Time management

Communication

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Astea Alliance

Microsoft Office Suite

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator in the Washington DC area office! You will have the ability to make an impact and shape your career with a company that is passionate about growth along with the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavour!

Location: In office in Bowie, Maryland

What You Will Do

• Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance)
• Handle customer inquiries and routes questions of technical nature to the appropriate resource
• Track of time and attendance for Technicians
• Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed
• Invoice and bill customers
• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received
• Coordinate warranty administration process. Order parts and tracks shipments.
• Answer telephones and greets customers. Maintain professional and courteous customer contact.
• Enter all information and maintains information into Astea Alliance including work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Organize and coordinates inventory processes.

What’s In It For You

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications

• High school diploma or equivalent
• Bachelors Degree (preferred)
• 2+ years related experience in Mechanical, Electrical, Plumbing (MEP) service field
• Experience in Boiler or installation service (preferred)
• Experience with Astea Alliance or other service tracking software
• Working knowledge of Microsoft Office Suite

Work sponsorship not available for this position.

Benefits

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements

• Multiple Medical insurance plan options + Dental and Vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long term disability
• 120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays
• 40 hours paid sick time
• Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $28.41 - $45.11 in Maryland. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!