HVAC Selling Technician

2240 Service Experts Heating & AC LLC; Jeffersonville (IN); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Top Pay plus bonus opportunities

PTO: 24 paid days first year

29 paid days after 2nd year

Career growth opportunities across the

Medical, Dental, Vision Insurance

Company-provided devices and tools

Training Academy

401(k) with company match

Life insurance

Disability insurance

Supplemental benefits

Descripción de la vacante

Service Experts Heating & AC LLC in Jeffersonville, IN seeks an HVAC technician to diagnose, service, and maintain residential and light commercial HVAC equipment. You will communicate with customers, promote services, and work under supervision of a Field Supervisor or GM.

Responsibilities include performing service calls, diagnosing issues, presenting options, maintaining records, and ensuring high customer satisfaction.

Formación

• Solid understanding of HVAC systems and relevant field experience (Installer/ Maintenance/ Service Technician).
• HVAC sales experience preferred, with ability to present options to customers.
• Must possess valid licensing/certifications as required by local laws; EPA and safety certifications required.

Responsabilidades

• Perform residential or light commercial service and maintenance calls.
• Diagnose and resolve customer problems professionally and promptly.
• Present comfort options for HVAC and water heater products to customers.
• Maintain accurate records and communicate with dispatch.
• Ensure customer satisfaction and promote products and services.

Conocimientos

HVAC systems knowledge

HVAC installer/maintenance/service

HVAC sales experience

Strong communication

Licensing/certifications compliant

EPA and safety certifications

Reading wiring diagrams

Troubleshooting HVAC equipment

Descripción del empleo

Welcome!

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Location Address : 2999 Industrial Pkwy, Jeffersonville, IN 47130

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone , tablet , uniform plan , and tool replacement program
• We'll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities:

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Present comfort options of residential HVAC and water heater products and services to new and established customers.
• Strengthen the customer experience through a consultative sales approach focused on customer retention and satisfaction.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Desired Skills and Qualifications:

• Solid understanding of HVAC systems; previous experience as an Installer, Maintenance, or Service Technician Required ability to work independently; good problem-solving skills
• Proven HVAC sales experience, with a preference for experience with direct selling to consumers
• A demonstrated ability to effectively communicate on concepts to a variety of audiences
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver's license wi