HVAC Regional Service Manager

Nextech; Allentown (Lehigh County); On-site; USD 80,000 - 90,000; Full time

Job summary

Nextech is seeking a dedicated and experienced HVAC Regional Service Manager to oversee technicians and ensure quality support for our customers. The ideal candidate will possess strong leadership skills and a commitment to excellence while contributing to the growth of America's largest HVAC/R service provider.

Benefits

Excellent Health Insurance options

FREE life insurance

401k with a 50% match

Paid Holidays and Vacation days

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience.
• HVAC Management Experience.
• High level of computer skills.

Responsibilities

• Manage technicians and administrative staff.
• Ensure efficient and well-planned scheduling of all calls.
• Deliver high level of customer service on a consistent basis.

Skills

Communication

Team Management

Customer Service

Organizational Skills

Technical Knowledge

Job description

Join to apply for the HVAC Regional Service Manager role at Nextech

3 days ago Be among the first 25 applicants

Join to apply for the HVAC Regional Service Manager role at Nextech

Get AI-powered advice on this job and more exclusive features.

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days
  
  
  

USD $80,000.00/Yr.

USD $90,000.00/Yr.

• Recruiting and development of administration team
• Delivery of all company goals and metrics
• Provide customer satisfaction
• Dispatcher on-boarding
• Evaluate and perform annual reviews with Operations Manager approvals
• Review company reports and share with team
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s)
• Escalation point for callbacks
• Successfully promote company’s image, appearance, and reputation
• Manage customer relationships for assigned area
• Maintain and communicate weekly activity schedule
• Ensure efficient and well-planned scheduling of all calls
• Ensure area meets or exceeds customer and company SLA requirements
• Manage dispatchers and ensure company systems and procedures are followed
• Bottom line accountability for assigned divisions
• Manage labor and material costs
• Support ASM and the development of technicians
• Excellent interpersonal and communication skills, both written and oral
• Deliver high level of customer service on a consistent basis
• 5 years of field technical HVAC experience or equivalent business experience
• HVAC Management Experience
• Technical knowledge necessary to provide value to our technicians and customers
• Extremely high level of urgency to resolve problems
• High level of computer skills
• Ability to build rapport with clients
• Proven track record in prior role
• Level personality with a drive for success
• Ability to focus on desired results
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Strong attention to detail
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Able to sit at a computer for up to 8 hours

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

Referrals increase your chances of interviewing at Nextech by 2x

Sign in to set job alerts for “Heating, Ventilation, and Air Conditioning Manager” roles.

HVAC Field Supervisor - Up to $5,000 Sign-On Bonus!

Regional Sales Manager - Western Region (REMOTE)

Area Sales and Distribution Manager - Allentown, PA

Allentown, PA $150,000.00-$200,000.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.