HVAC/R Technical Service Advisor

G.E. Mechanical LLC; Pennington (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Vacation and holidays

401(k) plan with company match

Education and training provided

Bonuses possible

Job summary

G.E. Mechanical, LLC is hiring an HVAC/R Technical Service Advisor to ensure services meet quality standards. You will review technician work, provide technical guidance, and confirm ticket completeness through final invoicing.

Responsibilities include quoting, coordinating with customers, staying current with industry standards, and supporting a positive customer journey while driving efficiency and cost control.

Qualifications

• High School diploma or GED.
• 5+ years' experience in mechanical service or related field.
• Alternatively, a Bachelor's degree plus 2 years in PM or estimating and 2+ years in leadership in mechanical service operations.

Responsibilities

• Review service tickets to ensure work matches descriptions and standards.
• Communicate with technicians to clarify technical information.
• Report quality issues and drive resolutions with management.
• Prepare quotes based on technician input, equipment, and standards.
• Extract pull-through work from service calls and maintenance visits.
• Quality and cost control of quoted projects to maintain standards.
• Build relationships with customers to foster trust and loyalty.
• Inform customers about quoted work to aid decisions.
• Follow up with customers and coordinate with service team.
• Stay current with industry standards and best practices.
• Coordinate team calls, workflow, and positive customer journeys.
• Maintain organized workspace and proper documentation for reference.
• Collaborate with management to meet goals and deliverables.

Skills

Multitasking

Attention to detail

Organization

Microsoft Word

Excel

Outlook

Education

Bachelor's degree in Engineering or Construction Management

2+ years leadership in mechanical service or estimating

High School diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest asset. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone.

HVAC/R Technical Service Advisor

Position Overview

The Technical Service Advisor's responsibility is to ensure sure the services we are providing meet G.E. Mechanical quality standards. As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.

Responsibilities

• Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
• Correspond with technicians to clarify any technical information
• Report quality issues or concerns to management, work through resolutions when applicable/directed
• Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals
• Extract pull-through work from service calls and preventative maintenance visits
• Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
• Develop meaningful relationships with customers to encourage trust and loyalty
• Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
• Follow up with customers on quoted work and coordinate with service team if approved
• Stay current with changing industry standards
• Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
• Work with management to meet company goals and deliverables

Minimum Qualifications

Education/Experience:

• High School diploma or GED
• Five (5) years' experience in mechanical service, mechanical field estimating, or related field
• OR
• Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations

Preferred Qualifications

• HVACR Mechanical Technical Expertise
• Field estimating experience
• Ability to multitask in a fast-paced environment
• Attention to detail and organization
• Proficiency in Microsoft Word, Excel, & Outlook

*** REWARDING YOUR PERFORMANCE ***

• Competitive Salary, commensurate with experience
• Company paid vacation and holidays
• 401k plan with Company match
• Education and training provided with monetary incentives available for education courses completed
• Eligible for performance and company-based bonuses
• Salary Range: $80k - $90k

G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.