HVAC/R Technical Service Advisor

G.E. Mechanical LLC; Franklinville (NJ); Presencial; USD 80.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Vacation & holidays

401(k) with company match

Education & training provided

Performance bonuses

Descripción de la vacante

G.E. Mechanical, LLC in New Jersey seeks a Technical Service Advisor to ensure field services meet quality standards. You will review technician work, provide technical guidance, and confirm ticket completeness to bridge field service and final invoicing.

You will develop meaningful relationships with customers, prepare quotes, and coordinate with the service team while staying current with industry standards to drive cost efficiency and customer satisfaction.

Formación

• High School diploma or GED.
• Five (5) years' experience in mechanical service, mechanical field estimating, or related field.
• Or Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years in a leadership role in mechanical service operations.
• Proficiency in Microsoft Word, Excel & Outlook.

Responsabilidades

• Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards.
• Correspond with technicians to clarify any technical information.
• Report quality issues or concerns to management, work through resolutions when applicable/directed.
• Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals.
• Extract pull-through work from service calls and preventative maintenance visits.
• Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards.
• Develop meaningful relationships with customers to encourage trust and loyalty.
• Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision.
• Follow up with customers on quoted work and coordinate with service team if approved.
• Stay current with changing industry standards.
• Work with team members to facilitate calls, manage workflow, and provide a positive customer journey.
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference.
• Work with management to meet company goals and deliverables.

Conocimientos

Mechanical service experience

Estimating experience

Project management

Leadership

Attention to detail

Organization

MS Word

MS Excel

MS Outlook

Educación

High School diploma or GED

Bachelor's degree in Engineering/Construction Management

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest asset. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone.

G.E. Mechanical, LLC. is a full-service mechanical contractor founded in 1984 by Gary E. Forosisky. Over the last 40+ years we have grown into one of the leading mechanical service providers in our region. Our specialties include HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, as well as Septic Pumping and Lift Stations. With locations in both Vineland and Cranbury, we are well positioned to provide 24/7 mechanical services to all of New Jersey, as well as Eastern Pennsylvania, and Northern Delaware. Our customers include a wide variety of building owners, contractors, industrial production facilities, commercial enterprises, municipal and government entities, and property managers. In addition to our Emergency Services, we also provide Design and Build Services, Construction Management, and Preventative/Reactive/Predictive Maintenance Programs.

Position Overview

The Technical Service Advisor's responsibility is to ensure sure the services we are providing meet G.E. Mechanical quality standards. As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.

Responsibilities

• Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
• Correspond with technicians to clarify any technical information
• Report quality issues or concerns to management, work through resolutions when applicable/directed
• Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals
• Extract pull-through work from service calls and preventative maintenance visits
• Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
• Develop meaningful relationships with customers to encourage trust and loyalty
• Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
• Follow up with customers on quoted work and coordinate with service team if approved
• Stay current with changing industry standards
• Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
• Work with management to meet company goals and deliverables

Minimum Qualifications

Education/Experience:

• High School diploma or GED
• Five (5) years' experience in mechanical service, mechanical field estimating, or related field
• OR
• Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations

Preferred Qualifications

• HVACR Mechanical Technical Expertise
• Field estimating experience
• Ability to multitask in a fast-paced environment
• Attention to detail and organization
• Proficiency in Microsoft Word, Excel, & Outlook

*** REWARDING YOUR PERFORMANCE ***

• Competitive Salary, commensurate with experience
• Company paid vacation and holidays
• 401k plan with Company match
• Education and training provided with monetary incentives available for education courses completed
• Eligible for performance and company-based bonuses
• Salary Range: $80k - $90k

G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.