HVAC/R Technical Service Advisor

G.E. Mechanical LLC; Clayton (NJ); Presencial; USD 80 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Vacation & Holidays

401k with Company Match

Education incentives

Bonuses

Resumo da oferta

G.E. Mechanical, LLC, a full-service mechanical contractor established in 1984, seeks a Technical Service Advisor in New Jersey. You will review field work for quality, guide technicians, and ensure accurate invoicing while coordinating quotes and customer communications.

The role offers opportunities to lead projects, enhance service quality, and grow with the company through a structured career path and competitive benefits.

Qualificações

• High School diploma or GED required.
• 5 years of mechanical service or related experience; or a Bachelor's with 2 years PM/estimating and leadership in mechanical service ops.

Responsabilidades

• Review service tickets for time, materials, and equipment to ensure quality and accuracy.
• Communicate with technicians to clarify technical information.
• Develop quotes based on technician recommendations and industry standards.
• Maintain organized documentation and file product information for reference.
• Build relationships with customers to drive trust and long-term engagement.

Conhecimentos

HVACR expertise

Field estimating

Multitasking

Attention to detail

MS Office proficiency

Formação académica

High School diploma or GED

Bachelor's degree in Engineering/Construction Mgmt + PM/estimating experience

Ferramentas

Microsoft Word

Microsoft Excel

Outlook

Descrição da oferta de emprego

G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest asset. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone.

G.E. Mechanical, LLC. is a full-service mechanical contractor founded in 1984 by Gary E. Forosisky. Over the last 40+ years we have grown into one of the leading mechanical service providers in our region. Our specialties include HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, as well as Septic Pumping and Lift Stations. With locations in both Vineland and Cranbury, we are well positioned to provide 24/7 mechanical services to all of New Jersey, as well as Eastern Pennsylvania, and Northern Delaware. Our customers include a wide variety of building owners, contractors, industrial production facilities, commercial enterprises, municipal and government entities, and property managers. In addition to our Emergency Services, we also provide Design and Build Services, Construction Management, and Preventative/Reactive/Predictive Maintenance Programs.

Position Overview

The Technical Service Advisor's responsibility is to ensure sure the services we are providing meet G.E. Mechanical quality standards. As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.

Responsibilities

• Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
• Correspond with technicians to clarify any technical information
• Report quality issues or concerns to management, work through resolutions when applicable/directed
• Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals
• Extract pull-through work from service calls and preventative maintenance visits
• Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
• Develop meaningful relationships with customers to encourage trust and loyalty
• Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
• Follow up with customers on quoted work and coordinate with service team if approved
• Stay current with changing industry standards
• Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
• Work with management to meet company goals and deliverables

Minimum Qualifications

Education/Experience:

• High School diploma or GED
• Five (5) years' experience in mechanical service, mechanical field estimating, or related field
• OR
• Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations

Preferred Qualifications

• HVACR Mechanical Technical Expertise
• Field estimating experience
• Ability to multitask in a fast-paced environment
• Attention to detail and organization
• Proficiency in Microsoft Word, Excel, & Outlook

*** REWARDING YOUR PERFORMANCE ***

• Competitive Salary, commensurate with experience
• Company paid vacation and holidays
• 401k plan with Company match
• Education and training provided with monetary incentives available for education courses completed
• Eligible for performance and company-based bonuses
• Salary Range: $80k - $90k

G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.