HVAC/R Assistant Branch Manager - Commercial & Industrial

CoolSys; Carrollton (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay: $60,000 - $80,000 DOE

Medical, Dental, Vision and Rx

Starting Medical Coverage at $0 perPay

Paid vacation, holidays, floating day

401(k) with Company match

Life insurance and disability coverage

Tuition reimbursement

Employee discounts on vehicles andMore

Pet Insurance

Legal Plan and ID Theft Protection

Job summary

CoolSys, based in Carrollton, TX, seeks an Assistant Branch Manager to support branch operations, mentor staff, and optimize service delivery. You will interpret policies, resolve admin challenges, and help drive productivity across day-to-day activities.

Responsibilities include overseeing the branch, approving time entries, coordinating with Billing, creating work orders, and building strong customer relationships while maintaining compliance with company policies and state/federal laws.

Qualifications

• High school diploma or equivalent is required.
• Bachelor's degree in Business, Marketing, or a related field preferred.
• Previous Administrator experience required.
• Strong communication and customer service skills.
• Proficiency with computers (Microsoft Excel) and ability to learn new software.
• Able to work in a fast-paced environment and multitask.
• Strong attention to detail and policy compliance.

Responsibilities

• Tracks scheduled work and maintains awareness of open work orders.
• Oversees the branch, mentoring staff and input on hiring decisions.
• Makes independent day-to-day operational decisions.
• Monitors daily procedures and customer interactions.
• Builds strong customer relationships through effective communication.
• Coordinates with Billing to ensure accurate work orders and billing.
• Prepares work orders for billing and submits to the billing department.
• Approves technician time entries and reports daily totals to Branch Managers.
• Manages purchase orders, vendor invoices, and requisitions.
• Encourages process improvement and supports Senior Management.

Skills

Administrative experience

HVAC/Construction industry experience

English proficiency

Communication skills

Computer proficiency

Multitasking

Attention to detail

Policy compliance

Education

High school diploma or equivalent

Bachelor's degree in Business or related field

Tools

Microsoft Excel

Email

Word

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay: $60,000 - $80,000 DOE
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Enroll in Medical Coverage Starting at $0 Per Paycheck
• Paid vacation, holidays, and floating holiday.
• 401(K)with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discountson vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

The Assistant Branch Manager provides administrative support to branch personnel and corporate operations. Assist upper management by offering insights to enhance branch productivity, interpreting operating policies, and exercising independent judgment in resolving administrative challenges.

• Tracks scheduled work andmaintainsawareness of open work order statuses.
• Provides direct oversight to the branch, including mentoring, training, and offering input on hiring and terminations.
• Makes independent decisions on day-to-day operational matters that do not require team consultation.
• Monitors daily procedures and customer interactions.
• Builds andmaintainsstrong relationships with customers through effective communication.
• Coordinates with the Billing Manager to ensureaccuratecreation and processing of work orders.
• Prepares work orders for billing, includingsubmittingPMs and quoted jobs to the billing department.
• Approves all technician time entries for assigned branches.
• Reports daily billing totals to assigned Branch Managers.
• Manages purchase orders and requisitions, receives vendor invoices, and processes requisitions as needed.
• Encourages team members toidentifyopportunities for process improvement and simplification.
• Supports the Senior Management team as needed.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Qualifications

Education / Training

• High school diploma or equivalent isrequired
• ABachelor's degree in Business, Marketing, or a related fieldis preferred.

Work Experience/Skills

• Previousexperience as an Administrator isrequired
• Relevant industry experience in HVAC, plumbing, or construction is highly preferred
• Ability to read, write & speak English proficiently.
• Strong communicationand internal/external customer service skills
• Proficiencywith computers (Microsoft Excel) and ability to learn new software
• Able to work in a fast-paced environment and multitask
• Strong attention to detail isrequired
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.

Join Us

Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

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CoolS is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.