Assistant Branch- Commercial &Industrial

CoolSys; Kennewick (WA); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

401(k) with company match

Life insurance

AD&D option

Disability insurance

Tuition reimbursement

Employee discounts

Pet insurance

Legal plan

ID theft protection

Paid vacation & holidays

Job summary

CoolSys, a leading provider of HVAC and refrigeration solutions, seeks an Assistant Branch Manager to support branch operations and corporate administration. You will help monitor work orders, mentor staff, and ensure accurate billing while building strong customer relationships.

Ideal candidates have administrative experience and HVAC industry familiarity, with strong English, communication, and Excel skills.

Qualifications

• High school diploma or equivalent is required.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Previous experience as an Administrator is required.
• Relevant industry experience in HVAC, plumbing, or construction is highly preferred.
• Ability to read, write & speak English proficiently.
• Strong communication and internal/external customer service skills.
• Proficiency with computers (Microsoft Excel) and ability to learn new software.
• Able to work in a fast-paced environment and multitask.
• Strong attention to detail is required.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.

Responsibilities

• Track scheduled work and maintain awareness of open work order statuses.
• Provide direct oversight to the branch, including mentoring, training, and input on hiring and terminations.
• Make independent decisions on day-to-day operational matters that do not require team consultation.
• Monitor daily procedures and customer interactions.
• Build and maintain strong relationships with customers through effective communication.
• Coordinate with the Billing Manager to ensure accurate creation and processing of work orders.
• Prepare work orders for billing, including submitting PMs and quoted jobs to billing.
• Approve all technician time entries for assigned branches.
• Report daily billing totals to assigned Branch Managers.
• Manage purchase orders and requisitions, receive vendor invoices, and process requisitions as needed.
• Encourage team members to identify opportunities for process improvement and simplification.
• Support the Senior Management team as needed.
• Embody the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Perform other duties as assigned.

Skills

Administrative experience

Strong communication

English proficiency

Customer service

Multitasking

Attention to detail

Policy compliance

Learn new software

Education

High school diploma or equivalent

Bachelor’s degree in Business, Marketing, or related field

Tools

Microsoft Excel

CRM software

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Salary range: $58,240-$72,800
• Benefits: Medical, Dental, Vision and Prescription coverage. Enroll in Medical Coverage Starting at $0 Per Paycheck
• Paid vacation, holidays, and floating holiday.
• 401(K)with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discountson vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

The Assistant Branch Manager provides administrative support to branch personnel and corporate operations. Assist upper management by offering insights to enhance branch productivity, interpreting operating policies, and exercising independent judgment in resolving administrative challenges.

• Track scheduled work andmaintainsawareness of open work order statuses.
• Provides direct oversight to the branch, including mentoring, training, and offering input on hiring and terminations.
• Makes independent decisions on day-to-day operational matters that do not require team consultation.
• Monitors daily procedures and customer interactions.
• Builds andmaintainsstrong relationships with customers through effective communication.
• Coordinates with the Billing Manager to ensureaccuratecreation and processing of work orders.
• Prepares work orders for billing, includingsubmittingPMs and quoted jobs to the billing department.
• Approves all technician time entries for assigned branches.
• Reports daily billing totals to assigned Branch Managers.
• Manages purchase orders and requisitions, receives vendor invoices, and processes requisitions as needed.
• Encourages team members toidentifyopportunities for process improvement and simplification.
• Supports the Senior Management team as needed.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Qualifications

Education / Training

• High school diploma or equivalent isrequired
• ABachelor’s degree in Business, Marketing, or a related fieldis preferred.

Work Experience/Skills

• Previousexperience as an Administrator isrequired
• Relevant industry experience in HVAC, plumbing, or construction is highly preferred
• Ability to read, write & speak English proficiently.
• Strong communicationand internal/external customer service skills
• Proficiencywith computers (Microsoft Excel) and ability to learn new software
• Able to work in a fast-paced environment and multitask
• Strong attention to detail isrequired
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.

Join Us

Today, there are 27 different companies that make up the CoolSys family of brands.

Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Connect with uson Facebook and X.

CoolS is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristicsare encouraged to apply.

Pre-employment background screening (criminal andMVR for driving positions) and drug testing arerequiredfor all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.