HVAC Projects Operations Manager | Drive Margin & Growth

FirstCall Group; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive healthcare coverage (M/D

401(k) with 5% match

Paid time off & holidays

Career development programs

Referral bonus of $2,500 per referral

Company vehicle or allowance

Phone allowance

Uniforms and boot allowances

Job summary

FirstCall Group is seeking a Projects Operations Manager in Boston, MA. This role leads the project management team, owns margins, and governs the end-to-end delivery from estimating handoff to final closeout.

You will drive safety standards, optimize scheduling, manage buyouts and change orders, and maintain customer relationships with Owners, GCs, and engineers. A hands-on leader with deep HVAC/building systems experience is essential.

Qualifications

• 10+ years in commercial mechanical, HVAC, or building-systems project delivery with progressive leadership responsibility.
• Direct experience leading a project management team with accountability for a book of projects and its gross margin.
• Fluent in job cost, work in progress, percentage of completion, and estimate at completion. Able to explain a margin movement without help from finance.
• Strong command of the estimating-to-execution handoff, buyout, change order management and closeout.
• Demonstrated ownership of field safety on active job sites.
• Comfortable operating in a structured, accountable, professionally managed environment with real reporting discipline.

Responsibilities

• Own the project book: revenue, gross margin, and work in progress for all quoted, modernization, and construction work at the branch.
• Own the estimate-to-execution handoff with a baseline approved by the team; nothing releases to field without loaded labor cost.
• Run the monthly job cost and WIP review: ETC, cost to complete, billing position, and written explanations for changes.
• Lead the project management team: assignments, workload balance, standards of practice, and career development.
• Own schedule and resource planning across concurrent jobs and shared field labor with service operations.
• Own site safety: site plans, toolbox talks, subcontractor compliance, and incident follow-through.
• Manage change orders and claims: price changes, approvals, and retainage documentation.

Skills

Project leadership

Financial acumen

Estimating-to-execution handoff

Schedule & resource planning

Site safety ownership

Change order management

Tools

BuildOps

Procore

CAD

BIM coordination

Job description

FirstCall Group is seeking a Projects Operations Manager in Boston, MA. This role leads the project management team, owns margins, and governs the end-to-end delivery from estimating handoff to final closeout.

You will drive safety standards, optimize scheduling, manage buyouts and change orders, and maintain customer relationships with Owners, GCs, and engineers. A hands-on leader with deep HVAC/building systems experience is essential.