HVAC Operations Leader - Service & Install

WHITE HEATING; Pittsburgh (Allegheny County); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Job summary

White Heating in Pittsburgh, PA seeks an Operations Manager to lead HVAC Service & Installation teams, driving customer satisfaction and operational efficiency. The role demands strong leadership in a fast-paced environment and a focus on people development and process improvement.

Salary ranges from $95,000 to $115,000 annually, plus performance bonuses. This is a senior leadership position reporting to the President/GM, with responsibilities spanning budgets, staffing, and strategic

Qualifications

• 3-5+ years of leadership/management experience preferred.
• 5+ years of relevant professional experience or equivalent combination of education and experience.
• HVAC or plumbing industry experience strongly preferred.
• Experience managing service and/or installation teams highly desirable.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Customer-focused and results-driven mindset.
• Proficiency with Microsoft Office.
• ServiceTitan experience is a plus.

Responsibilities

• Lead daily operations for our HVAC Service & Installation departments.
• Manage and develop field technicians, installers, and supervisors.
• Oversee scheduling, workload forecasting, staffing, and installation coordination.
• Drive customer satisfaction and resolve customer concerns effectively.
• Monitor key performance metrics, productivity, and financial results.
• Support recruiting, hiring onboarding, training, and employee development.
• Oversee warehouse operations, inventory, equipment ordering, and ductwork fabrication.
• Ensure safe and efficient job-site operations.
• Coordinate fleet maintenance and repairs.
• Partner with Field Service Support to improve technician performance and efficiency.
• Assist with budgets, payroll, performance reviews, and operational reporting.
• Work closely with the President/General Manager on strategy and company initiatives.

Skills

Leadership

Team management

Prior HVAC industry experience

Service/installation teams

Leadership communication

Prioritization

Customer focus

Microsoft Office

ServiceTitan

Tools

Microsoft Office

ServiceTitan

Job description

White Heating in Pittsburgh, PA seeks an Operations Manager to lead HVAC Service & Installation teams, driving customer satisfaction and operational efficiency. The role demands strong leadership in a fast-paced environment and a focus on people development and process improvement.

Salary ranges from $95,000 to $115,000 annually, plus performance bonuses. This is a senior leadership position reporting to the President/GM, with responsibilities spanning budgets, staffing, and strategic