HVAC Operations Lead & Service Coordination

Advanced Roofing; Fort Lauderdale (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Employee stock ownership

Pet friendly environment

Job summary

A leading roofing and HVAC company in Fort Lauderdale seeks an Operations Support Manager to oversee service coordination. This role involves managing team workflows, leading customer communications, and ensuring operational excellence in service execution. Candidates should have 5+ years in service operations and strong organizational skills. The position offers comprehensive benefits and opportunities for career growth as part of an employee-owned company.

Qualifications

• 5+ years of experience in service operations, dispatch, or coordinator leadership.
• Proven ability to manage high-volume, deadline-driven operations.
• Strong written communication and customer-handling skills.

Responsibilities

• Lead Service Coordinators; set priorities and workflows.
• Own all customer communication across various channels.
• Ensure service schedules are complete and job-ready.
• Issue service invoices within a 48-hour standard.
• Oversee permitting coordination and closeout.

Skills

Service operations management

Customer communication

High-volume administrative operations

Service ticketing systems

Leadership

Education

High School Diploma

Job description

A leading roofing and HVAC company in Fort Lauderdale seeks an Operations Support Manager to oversee service coordination. This role involves managing team workflows, leading customer communications, and ensuring operational excellence in service execution. Candidates should have 5+ years in service operations and strong organizational skills. The position offers comprehensive benefits and opportunities for career growth as part of an employee-owned company.