HVAC Maintenance Technician II

Service Experts LLC; Jacksonville, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Service Experts LLC in Jacksonville, FL is seeking an HVAC Maintenance Technician II for full-time work. The role involves routine maintenance calls, precise tune-ups, and basic diagnostics on heating, cooling, and ventilation equipment.

The technician will assist senior staff, manage parts delivery, and document activities with the handheld device. Excellent customer service and strong safety awareness are essential.

Qualifications

• High school diploma or GED; EPA and safety certifications preferred.
• 2+ years’ experience in HVAC with technical training.
• Must possess required licensing/certifications for the area.

Responsibilities

• Perform routine maintenance calls and precision tune-ups on HVAC equipment.
• Inspect and diagnose equipment to prevent breakdowns.
• Deliver and remove parts and equipment for service jobs.
• Assist Service Technician in servicing HVAC systems and accessories.
• Record all call data using handheld device and complete forms promptly.
• Communicate with dispatch to provide status and availability.
• Promote products/services to customers and relay replacement leads.
• Ensure company vehicles and tools are maintained and accounted for.

Skills

HVAC knowledge

Mechanical aptitude

Reading wiring diagrams

Customer service

Education

High School Diploma or GED

Tools

HVAC tools

Job description

## HVAC Maintenance Technician IIApply: Jacksonville, Florida: Full time: Posted Yesterday: R102137Welcome!The HVAC Maintenance Technician II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Technician Services family. Works under general supervision.**Key Responsibilities:*** Works under general supervision to perform maintenance calls* Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner* Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks* Completes routine maintenance and equipment cleaning as needed or required* Responsible for delivery and removal of parts and equipment needed to complete service work* Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories* Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers.* Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability* Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction* Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.* Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for* Represents the company professionally, honestly, and ethically in all business matters and activities* Follows standard procedures and process, ensures that the company vehicle is properly stocked* Performs similar/other duties as needed or assigned**Desired Skills and Qualifications:*** High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification preferred* Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area* EPA and safety certifications required* Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories* Proficient mechanical aptitude and the ability to operate all necessary tools and equipment* Proficient and able to operate all necessary tools and equipment to perform various service projects* Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment* Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns* Effective and efficient time-management and organizational skills* Valid driver’s license with acceptable driving record* Available to work flexible hours and on-call shifts as needed* Experience performing basic maintenance work on HVAC equipment and related accessories is desirable* Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.* Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas* Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt* Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception* Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds• Minimum Experience: 2+ years • Minimum Education: High School Diploma/GED Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.