HVAC Maintenance Technician II

Service Experts, LLC Air Engineers; Jacksonville (FL); On-site; USD 52,000 - 75,000; Full time

Job summary

Service Experts is seeking an HVAC Maintenance Technician II to perform routine tune-ups, inspections, and preventive maintenance on heating, cooling, ventilation, and refrigeration equipment. You will work under supervision and coordinate with dispatch to ensure timely service calls.

The role requires 2+ years of HVAC experience, EPA safety certifications, ability to read wiring diagrams, and strong customer service skills. You may be on-call and travel to customer sites as needed.

Qualifications

• High school diploma or GED; 2+ years' HVAC experience or technical training.
• EPA and safety certifications required.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems.

Responsibilities

• Perform maintenance calls and routine tune-ups on HVAC/warm air systems.
• Inspect equipment and perform limited diagnostics to prevent breakdowns.
• Deliver and remove parts; assist Service Technician on-site.
• Record call details on handheld device and complete paperwork accurately.

Skills

High school diploma or GED

EPA certification

HVAC experience 2+ years

Reading wiring diagrams

Diagnostic skills

Customer service

Valid driver’s license

Education

High School Diploma/GED

Tools

HVAC tools

Electrical testing tools

Job description

Welcome!The HVAC Maintenance Technician II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Technician Services family. Works under general supervision.Key Responsibilities:Works under general supervision to perform maintenance callsPerforms routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely mannerInspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacksCompletes routine maintenance and equipment cleaning as needed or requiredResponsible for delivery and removal of parts and equipment needed to complete service workAssists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessoriesUsing hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers.Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availabilityResponsible for delivery of excellent customer service and sustaining high levels of customer satisfactionPromotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.Ensures company property, vehicles, and tools are being used, maintained, and properly accounted forRepresents the company professionally, honestly, and ethically in all business matters and activitiesFollows standard procedures and process, ensures that the company vehicle is properly stockedPerforms similar/other duties as needed or assignedDesired Skills and Qualifications:High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification preferredMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications requiredBasic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessoriesProficient mechanical aptitude and the ability to operate all necessary tools and equipmentProficient and able to operate all necessary tools and equipment to perform various service projectsBasic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipmentEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsEffective and efficient time-management and organizational skillsValid driver’s license with acceptable driving recordAvailable to work flexible hours and on-call shifts as neededExperience performing basic maintenance work on HVAC equipment and related accessories is desirableAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areasAbility to safely climb 300lb load capacity rated ladders with a 30lb tool beltNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds• Minimum Experience: 2+ years• Minimum Education: High School Diploma/GEDEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]