HVAC - Maintenance Technician

Willard Cooling, Heating, Plumbing, and Electrical

Forney (TX)

On-site

USD 50,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Medical, Prescription, Dental, Vision

Disability and Term Life Insurance

Matching 401(k)

Paid Holidays

Paid Time Off (PTO)

Job summary

Willard Cooling, Heating, Plumbing, and Electrical is seeking an experienced Service Technician to perform preventive maintenance and diagnose HVAC issues across residential and commercial equipment. You will identify potential failures, provide clear recommendations, and communicate options to customers with professionalism.

We value safety, strong communication, and the ability to manage multiple service calls with a focus on customer satisfaction.

Qualifications

EPA certification required.
1+ years of HVAC experience.
Clean driving record and valid driver’s license.
Excellent customer service and communication skills.
Ability to operate hand and power tools common to the trade.

Responsibilities

Perform maintenance on HVAC systems and diagnose issues.
Recognize potential breakdowns and make recommendations to customers.
Communicate repair options clearly to customers.
Operate company vehicles in compliance with laws and maintain vehicle upkeep.
Submit customer invoices and document diagnostics using company iPad.
Maintain professional relationships with team members and customers.

Skills

HVAC experience

Valid Driver’s License

EPA

Customer service

Communication skills

Time management

Basic computer skills

Basic mechanical aptitude

Tool usage

Service Titan

Education

High School diploma or equivalent

Tools

EPA tools

Job description

Who We Are

W e have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effort determines your paycheck!

Who We Are

What's It Like To Work H Ere

We’re fun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growt h and we’ll be encouraging it at every step.

Who You Are

Service Technicians perform thorough maintenance on all ages of equipment, with the ability to accurately diagnose heating and air conditioning system issues. You must be able to recognize potential breakdown issues before they happen and make the a ppropriate recommendations to the customer. You must also be comfortable asking for money and deliver excellent communication skills.

Essential Job Functions

Ability to work a flexible schedule and maintain attendance based on business needs.
Ensure new/returning customers’ concerns are addressed and handled appropriately, timely , and in an accurate manner.
Ability to manage stress, difficult, or emotional customer situations.
Operating company vehicles, and you will be expected to follow all state and federal laws, as well as maintain the cleanliness and routine maintenance of the vehicles.
Safety responsibilities & requirements will be provided in training, and no tolerance will be accepted for disregard of safety instructions.
Operate a variety of hand and power tools, meters, hand tools, and all other test equipment utilized in the trade.
Perform skilled maintenance work in the repair, installation, and alteration of HVAC equipment, components, timers, motors, and any other wiring system as needed.
Submit customer invoices via company iPad, correctly documenting customer equipment information, diagnostics, and all recommended repairs.
Perform proper maintenance on heating and air conditioning systems that prevents systems from breaking down and provide safety and comfort for our clients.
Communicate options to clients for maintenance, repairs, and replacement
Ability to speak and maintain professionalism to customers, team members, and vendors.

Essential Job Requirements

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

Valid Driver’s License
EPA
1+ years of HVAC experience
Clean driving record
Time management skills
Basic software understanding
Self-motivation
High School diploma or equivalent
Excellent customer service skills
Basic mechanical aptitude
Basic computer skills
The ability to use various hand and power tools common to trade
The ability to learn through observation and hands on experience
The ability to follow routine, verbal, and written instructions
The ability to communicate with team members and customers effectively
Being capable of maintaining professional working relationships with team members
The ability to understand, analyze, interpret, and implement ideas contained in technical documents, reports, regulations, etc.
The ability to perform basic mathematical functions

Preferred Qualifications

Service Titan experience
Basic Indoor Air Quality (IAQ) knowledge and experience
Sales experience
Excellent selling, communication and negotiation skills
Skill in performing routine manual labor

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 150 pounds. The employee must be comfortable working in tight spaces for an extended period of time in attics and crawl spaces as needed. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The employee is frequently exposed to wet and/or humid conditions; extreme cold and extreme heat. The employee is occasionally exposed to moving mechanical parts; outside weather conditions and vibration. The noise level in the work environment is usually moderate.

Compensation & Hours

$50,000- $90,000 annually
Hours: 7:00 a.m. - 5:00 p.m. (flexible start and end times depending on business needs)
Days: Monday - Friday with occasional weekends

Benefits