HVAC Maintenance Sales Representative

FirstCall Group; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Weekly Pay

401(k) with 5% match

Life Insurance

Short & Long-Term Disability

Paid Time Off

9 Holidays + Veterans Day

FirstCall Academy education programs

LEAP education assistance

FirstCall Progression Program

Referral bonus of $2,500 per referral

Company vehicle or allowance

Mobile phone allowance

Uniforms and work boot allowances

Job summary

FirstCall Group in Charlotte, NC is seeking an HVAC Maintenance Sales Representative to drive service growth by establishing profitable relationships with new customers and expanding maintenance agreements.

You will identify leads, conduct sales calls, present solutions including digital service offerings, and work with the team to meet revenue goals while providing exceptional customer service and leveraging FirstCall’s academy and benefits.

Qualifications

• 2+ years of commercial and/or Industrial HVAC sales experience.
• 2+ years of experience selling HVAC PMs and retrofit projects.
• Aptitude for technical knowledge with high level of attention to detail.
• Excellent presentation skills complete with the ability to captivate in both individual and group communications.
• Experience selling service and maintenance.
• Exposure to sales methodologies, standards, and disciplines.

Responsibilities

• Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts.
• Contacts prospective customers and schedules appointments
• Build a referral network to identify new customers
• Conducts sales calls crafted to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment
• Develops a sense of urgency to resolve needs and positions FirstCall Group as the supplier of choice
• Proposes solutions to prospective customers’ needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarbonization
• Understands the customer's business and speaks their language
• Reviews and finalizes proposals with prospects and secures their commitment to the FirstCall Group solution
• Conducts customer kick-off meetings, resolves customer issues, creates pull-through opportunities, maintains service agreements, extends service agreements and supports the collections process
• Keeps management informed of progress and account status using BuildOps tool and other means
• Develops and implements territory marketing plans consistent with the FirstCall Mechanical business strategy

Skills

HVAC sales

Communication

Presentation

Customer relationships

Negotiation

Market knowledge

Tools

BuildOps tool

Job description

FirstCall Group is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, New Jersey, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Group not only partners with companies to nurture growth in the market but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Group values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

• Competitive Weekly Pay
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development - Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances

POSITION OVERVIEW

We are currently seeking an HVAC Maintenance Sales Representative. The HVAC Service Sales Rep is critical to the overall growth and profitability of the HVAC Service business. The candidate chosen will be responsible for initiating, establishing and building profitable service relationships between new customers and FirstCall Group.

JOB RESPONSIBILITIES

• Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts.
• Contacts prospective customers and schedules appointments
• Build a referral network to identify new customers
• Conducts sales calls crafted to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment
• Develops a sense of urgency to resolve needs and positions FirstCall Group as the supplier of choice
• Proposes solutions to prospective customers’ needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarbonization
• Understands the customer's business and speaks their language
• Reviews and finalizes proposals with prospects and secures their commitment to the FirstCall Group solution
• Conducts customer kick-off meetings, resolves customer issues, creates pull-through opportunities, maintains service agreements, extends service agreements and supports the collections process
• Keeps management informed of progress and account status using BuildOps tool and other means
• Develops and implements territory marketing plans consistent with the FirstCall Mechanical business strategy

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needs

QUALIFICATIONS

• 2+ years of commercial and/or Industrial HVAC sales experience (MUST)
• 2+ years of experience selling HVAC PMs and retrofit projects
• Aptitude for technical knowledge with high level of attention to detail
• Excellent presentation skills complete with the ability to captivate in both individual and group communications.
• Experience selling service and maintenance
• Exposure to sales methodologies, standards, and disciplines.