HVAC Lead Service Technician

M-and-M-Heating,-Cooling,-Plumbing-and-Electrical; Boulder (CO); On-site; USD 80,000 - 160,000; Full time

Benefits offered by this job

Competitive base pay with commissions

Company vehicle

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career growth

Job summary

M and M Heating, Cooling, Plumbing and Electrical in Boulder, CO is seeking an HVAC Lead Service Technician to diagnose, repair, and maintain residential systems. The role emphasizes a consultative approach to customer service, education on options, and building trust with homeowners.

The position offers competitive base pay with commissions, company vehicle, and ongoing training, with clear advancement paths within a growing family-owned company.

Qualifications

• 3–5+ years of residential HVAC service experience.
• Strong diagnostic and troubleshooting abilities.
• Proven ability to communicate effectively with homeowners.
• Confidence presenting solutions and recommendations.
• A customer-first mindset with a passion for helping people.
• EPA Certification required.

Responsibilities

• Diagnose, repair, and maintain residential heating and cooling systems.
• Perform thorough inspections and identify opportunities to improve system performance.
• Provide homeowners with clear explanations of findings and recommendations.
• Ensure every service call is completed with professionalism, quality, and attention to detail.
• Educate homeowners on repair options, system upgrades, indoor air quality solutions, and maintenance plans.
• Present solutions that genuinely fit the customer's needs and budget.
• Build lasting customer relationships through honesty, expertise, and outstanding service.
• Generate replacement opportunities and referrals through exceptional customer experiences.

Skills

HVAC diagnostic

Residential HVAC

Communication with homeowners

EPA certification

Driver's license

Customer-first mindset

Self-motivated

Tools

HVAC tools

Job description

Are you an experienced HVAC Service Technician who takes pride in delivering exceptional customer experiences and enjoys helping homeowners make informed decisions about their comfort systems? If so, we want you on our team!

We're looking for a HVAC Lead Service Technician who combines strong technical expertise with a consultative approach to customer service. This is an opportunity to work for a growing residential HVAC company that invests in its people, rewards performance, and provides a clear path for career advancement. Our top technicians don't just fix equipment—they build trust, solve problems, and help homeowners improve their comfort, safety, energy efficiency, and peace of mind.

• Competitive base pay with commissions for high earning potential
• Our Top Techs are earning $160K-250K annually, based on performance!
• Company vehicle, tools, and uniforms.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays
• Company cookouts and team events
• Ongoing training and career advancement opportunities

Key Responsibilities:

• Diagnose, repair, and maintain residential heating and cooling systems.
• Perform thorough inspections and identify opportunities to improve system performance.
• Provide homeowners with clear explanations of findings and recommendations.
• Ensure every service call is completed with professionalism, quality, and attention to detail.
• Educate homeowners on repair options, system upgrades, indoor air quality solutions, and maintenance plans.
• Present solutions that genuinely fit the customer's needs and budget.
• Build lasting customer relationships through honesty, expertise, and outstanding service.
• Generate replacement opportunities and referrals through exceptional customer experiences.

Qualifications:

• 3 - 5+ years of residential HVAC service experience.
• Strong diagnostic and troubleshooting abilities.
• Proven ability to communicate effectively with homeowners.
• Confidence presenting solutions and recommendations.
• A customer‑first mindset with a passion for helping people.
• EPA Certification required.
• Valid driver's license with a clean driving record.
• Self‑motivated, goal‑oriented, and driven to succeed.
• Competitive hourly pay
• Uncapped performance incentives
• Bonus opportunities for memberships, accessories, and replacement leads
• Ongoing technical and sales training
• Clear advancement paths within a growing company

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in attics, crawlspaces, and confined spaces while moving equipment and materials up to 50 pounds. Must be able to safely operate tools, equipment, and company vehicles and communicate effectively with customers and team members. Reasonable accommodations may be made to perform essential functions.

#MNMP

Pay Range

$80,000 - $160,000 USD

About M and M:

M and M Heating, Cooling, Plumbing and Electrical, has been servicing the Longmont, Colorado and surrounding communities since 1998. We are a family‑owned and operated business where providing excellent service to our customers is a must. With many years of experience in the HVAC field, talented employees and a world class training program, we are the premier destination those seeking a career in HVAC and Plumbing.

We are an equal‑opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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