HVAC Lead Service Tech – Traverse City, MI

Goodwin Recruiting; Traverse City (MI); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) with 4% match

Paid vacation and sick time

Company vehicle and tools

Relocation assistance

Job summary

Goodwin Recruiting seeks a Residential HVAC Lead Service Technician in Traverse City, MI. You will diagnose, maintain, and repair residential HVAC systems while mentoring apprentices and supporting training initiatives.

The role offers extensive bonus opportunities, company-supported education, a fully equipped vehicle, and a focus on work-life balance within a growing, community-minded team.

Qualifications

• 3+ years of residential HVAC service experience; 10+ years preferred
• Strong troubleshooting and repair experience with residential furnaces and A/C systems
• EPA certification required; Universal preferred or willingness to obtain within 3 months
• NATE certification preferred or willingness to obtain within 1 year

Responsibilities

• Diagnose, troubleshoot, maintain, and repair residential HVAC systems
• Perform preventive maintenance and identify potential equipment issues
• Recommend repair and replacement options based on customer needs
• Mentor apprentice technicians and support hands-on training
• Communicate challenges and training needs to the Service Manager
• Maintain accurate service records and follow safety/quality standards
• Support occasional light commercial service needs

Skills

HVAC troubleshooting

Customer service

Communication skills

Diagnostics and repair

Education

EPA certification

NATE certification

Job description

Residential HVAC Lead Service Technician – Traverse City, MI

$80,000–$100,000 Annually + Extensive Bonus Opportunities

Great HVAC technicians deserve more than just another service call. If you're an experienced residential HVAC Service Technician who enjoys troubleshooting challenging systems, helping customers, and sharing your knowledge with others, this could be your next long-term career move.

We're partnering with an award-winning HVAC, plumbing, and electrical company in Traverse City, MI. This growing organization invests in its people through continuing education, quality equipment, strong leadership support, and a culture that values both professional development and work-life balance.

As a Residential HVAC Lead Service Technician, you'll diagnose, maintain, and repair residential heating and cooling systems while helping develop the next generation of HVAC professionals.

HVAC Lead Service Technician Compensation & Benefits

• $55,000–$100,000 annually, based on experience
• Extensive performance-based bonus opportunities
• Medical, dental, vision, and life insurance
• 100% company-paid employee coverage under eligible benefit plans
• 401(k) and Roth 401(k) with 4% company match
• Paid vacation, sick time, birthday, and volunteer time
• Fully stocked company vehicle, fuel card, and professional-grade tools
• Company-provided cell phone, iPad, and uniforms
• Paid continuing education, tuition reimbursement, and certification support
• Relocation assistance available
• Employee assistance program, referral bonuses, and additional employee benefits

Schedule: Monday–Friday, 8:00 AM–5:00 PM. Emergency-only on-call rotation approximately once every 5–10 weeks, with occasional overtime.

HVAC Lead Service Technician Requirements & Qualifications

• Minimum 3 years of residential HVAC service experience; 10+ years preferred
• Strong troubleshooting and repair experience with residential furnaces and air conditioning systems
• Ability to independently diagnose mechanical and electrical HVAC issues
• EPA certification required; Universal certification preferred or willingness to obtain within 3 months
• NATE certification preferred or willingness to obtain within 1 year
• Excellent customer service and communication skills
• Ability to explain repair options and preventative maintenance recommendations to homeowners
• Valid driver's license with a clean driving record
• Comfortable using tablets and mobile technology for service documentation
• Willingness to participate in emergency on-call rotation
• Residential boiler experience is a plus

HVAC Lead Service Technician Responsibilities

• Diagnose, troubleshoot, maintain, and repair residential HVAC systems
• Perform preventative maintenance and identify potential equipment issues
• Recommend repair and replacement options based on customer needs
• Deliver professional, knowledgeable service while building customer trust
• Mentor apprentice technicians and support hands-on technical training
• Communicate technical challenges and training needs to the Service Manager
• Maintain accurate service records and follow established safety and quality standards
• Support occasional light commercial service needs

Why This Opportunity Stands Out

This isn't a company where you're just another technician running calls. You'll join an established team that recognizes experience, invests in continued learning, and provides the equipment and support needed to do quality work.

The company also takes pride in giving back to Northern Michigan through monthly nonprofit donations, HVAC and plumbing makeovers for deserving families, and local community initiatives.