HVAC Installation Quality Specialist

Zero Homes; Denver (CO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Equity

Health benefits (medical, dental, and

401(k) with Roth and traditional

PTO and holidays

Parental leave

Workstation stipend

Job summary

Zero Homes is seeking an Installation Quality Manager to lead pre-install QA checks, post-install QC, and punch-list ownership. You will ensure contractor standards are met, resolve issues quickly, and act as the technical advisor for crews and the install coordination team on site.

The role focuses on enabling contractors to deliver high-quality installations with clear expectations, fast responses, and a track record of reliable problem solving.

Qualifications

• 3–5 years of hands-on residential HVAC installation and supervisor experience.
• Experience running quality checks on residential installs.
• Ability to give clear technical direction to contractors and coordinators, on site and over the phone.
• Comfort reading equipment layouts and specs.
• Willingness to do field work: site walks, on-site corrections, part runs, and service calls.
• Valid driver's license and clean driving record.

Responsibilities

• Perform pre-install QA checks to catch design/site issues.
• Perform post-install QC to determine if a job meets standards.
• Own punch list items from start to finish and manage contractor experience.
• Provide technical guidance to crews and coordinate with install team to resolve issues on site.

Skills

HVAC installation

Quality checks

Technical troubleshooting

On-site supervision

Communications with contractors

EPA 608 certification

NATE certification

Master mechanical license

Driver's license

Education

HVAC trade apprenticeship

Job description

About Zero Homes

Our mission is to rebuild American communities through healthy, affordable homes.

At Zero Homes, we operate on a simple premise: when you make contractors successful, homeowners win. The current home services industry is fragmented, complex, and opaque, which is frustrating for homeowners and exhausting for contractors. We are changing this by building a home upgrade marketplace that enables a simple, central, transparent process for homeowners and contractors to complete projects.

Through our platform we handle design, quoting, procurement, and customer service, allowing our contractor network to focus on what they do best and make them money: delivering projects. For homeowners, this delivers a predictable, high-quality, and transparent experience—transforming home upgrades from a source of anxiety into a seamless experience. Our vision is to create a world where homeowners and contractors in all 50 states can leverage our platform to execute thousands of projects every week within the next 36 months.
We work by a clear set of values:

• Be a "can kid," not a "can’t kid": We own our outcomes and go to extraordinary lengths to solve problems.

• Go fast, be clear: Speed is our advantage, and we sweat the details to deliver an extraordinary customer experience.

• Customer & Contractor Obsessed: We have a deep, personal understanding of the work to be done. We stay curious about our contractors' craft and the stories of our homeowners.

• Win, as a team: We are building an iconic business that will reinvent the industry, and will do so together.

If you are ready to build a world‑class consumer experience that genuinely rebuilds American communities, come build with us.

About This Position

The Installation Quality Manager is a core member of Zero's Technical Operations team. You'll run the pre-install QA check that catches design and site problems, run the post-install QC check that decides whether a job meets our standards, and own all punch list items from start to completion. Just as importantly, you'll own the contractor experience through that process, making sure our standards are clear, issues are resolved quickly, and crews aren't left guessing about what good looks like. You'll be the technical phone-a-friend for both our contractors and our install coordination team, which means when a crew hits something unexpected on site, you're the technical resource that provides the solution.Your job is to help contractors do great work with Zero: fewer surprises, faster answers, clear expectations, and a partner they trust when something goes sideways.

Zero’s Technical Operations team is our technical authority in the field. Technical Operations own installation quality, field technical support, standards, and enablement as a whole. In addition to training and quality, this team focuses on developing better field solutions, using creativity and technical judgment when there isn’t an obvious answer. Just as importantly, they close the loop between design and field execution, turning what we learn on job sites into better products, better standards, and better installs across the network.

Who You Are

You've spent 3-5 years installing and servicing HVAC systems, and you can tell whether an install was done right. You're the person who notices the thing everyone else walked past, and you can raise it with a contractor in a way that gets it fixed without turning into a negotiation. You understand that quality isn't just enforcement, it's creating an environment where good contractors can succeed, improve, and enjoy working with us.
You're comfortable being the escalation point: a crew calls you mid-install with a line set routing problem or an unexpected wiring or controls problem, and you can talk them through it or drive out and solve it yourself.
You like systems, but you'd rather build a process that makes a contractor's job easier and helps them get it right the first time than a document nobody reads. You build credibility with crews because you've done the work yourself, communicate clearly, and treat contractors like partners rather than problems to manage. When a problem needs to be solved today, you handle it with a can-do attitude.

What You Bring

• 3-5 years of hands-on residential HVAC installation and supervisor / management experience, with the depth to review someone else's work and deliver constructive advice.

• Experience running quality checks on residential installs

• The ability to give clear technical direction to contractors and coordinators, both on site and over the phone

• Comfort reading equipment layouts and specs

• Willingness to do the work yourself: local site walks, simple inspection correction in the field, part runs and deliveries, and covering local service calls.

• Valid driver's license and clean driving record

• Bonus: EPA 608 certification, NATE certification, Master mechanical license

Benefits & Perks

• Equity: every Zero Homes employee gets a stake in the company

• Medical, dental, and vision: we cover 100% of your premium on our base medical plan and on vision, plus most of your dental premium. Coverage starts the first of the month after you join

• 401(k) with Roth and traditional options

• 4 weeks PTO, paid company holidays, and unlimited sick leave

• Paid parental leave: up to 12 weeks for primary caregivers, 6 for secondary (after 9 months with us)

• $500 workstation stipend

Equal Opportunity Employer

Zero Homes is an equal opportunity employer committed to building an inclusive, accessible, and diverse workplace. We provide equal employment opportunities to all applicants and employees and do not discriminate or tolerate harassment based on race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We encourage people of all backgrounds, experiences, and perspectives to apply. If you require a reasonable accommodation or assistance during the application or interview process, please let us know.