HVAC Install Dispatch Lead

Dr. Cool & Professor Heat; League City (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

Short-Term Disability

Additional Life Insurance

401(k) Plan

PerkSpot discount program

Job summary

Doctor Cool & Professor Heat is seeking an urgent Hiring: Highly Skilled HVAC Install Lead in League City, TX. The role focuses on coordinating dispatch of HVACR technicians, handling customer calls, and ensuring efficient scheduling and service delivery.

The ideal candidate will manage technician communications, optimize routing, and contribute to accurate reporting and forecasting to meet seasonal demand. Join a team committed to high standards of service and customer satisfaction.

Responsibilities

• Coordinating and dispatching HVACR technicians to customer locations
• Taking customer calls and scheduling appointments for HVACR services
• Communicating with technicians to ensure they have the necessary information and resources to complete their tasks
• Maintaining an accurate record of service calls, appointments, and customer information
• Providing customers with information about services, pricing, and scheduling
• Ensuring efficient routing of technicians to maximize productivity and minimize travel time
• Addressing and resolving customer complaints and issues in a timely and professional manner
• Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands
• Assisting in the preparation of reports related to job status, daily activities, and dispatched calls

Job description

Doctor Cool & Professor Heat is seeking an urgent Hiring: Highly Skilled HVAC Install Lead in League City, TX. The role focuses on coordinating dispatch of HVACR technicians, handling customer calls, and ensuring efficient scheduling and service delivery.

The ideal candidate will manage technician communications, optimize routing, and contribute to accurate reporting and forecasting to meet seasonal demand. Join a team committed to high standards of service and customer satisfaction.