HVAC Inside Sales & Customer Service

House Pro, Inc.; Houston, Northern (TX, KY); Hybrid; USD 35,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Job summary

House Pro AC is seeking an Inside Sales & Customer Service Rep to join our Houston team. You will follow up on HVAC service or sales visits, verify satisfaction, and promote additional services. You will document interactions and update our CRM, while handling follow-ups and setting appointments.

We value candidates who are comfortable on the phone, persuasive, and results-driven. A high school diploma is required, and employees receive health, dental, vision, and 401(k) benefits.

Qualifications

• Inside sales or customer service experience.
• Very comfortable speaking on the phone.
• Ability to persuade and influence customers.
• Target-oriented and results-driven.
• Self-motivated and able to work independently.
• Good organizational skills and attention to detail.
• Proficient in using CRM software.
• High school diploma or equivalent.

Responsibilities

• Follow up on HVAC service or sales visits to verify customer satisfaction.
• Promote additional services/products to customers.
• Enroll customers into our annual HVAC maintenance program.
• Follow up on technician estimates that did not sell.
• Set sales appointments when appropriate.
• Document customer interactions and update our CRM with relevant information.
• May be assigned administrative or one-time projects as needed.

Skills

Inside sales experience

Phone skills

Persuasion

Target-driven

Self-motivated

Organizational skills

CRM proficiency

Education

High school diploma or equivalent

Job description

House Pro AC is seeking a motivated and results-driven Inside Sales & Customer Service Rep to join our team. This position will make phone calls to follow up on HVAC service or sales visits to verify customer satisfaction and promote additional services/products to the customer. You will be responsible for solving or flagging customer service issues, enrolling customers into our annual HVAC maintenance program, following up on technician estimates that did not sell, and setting sales appointments when appropriate.

You will document customer interactions and update our CRM system with relevant information, including recording follow up activities for the future. You may also be assigned administrative or one time projects as needed.

This position will be making many phone calls and speaking on the phone for large amounts of time each day so it is very important that you are comfortable on the phone.

House Pro AC is a residential HVAC company who has serviced the greater Houston area for over 20 years. We are looking for the right person to help the company grow in this key position.

• Inside sales or customer service rep experience
• Very comfortable speaking on the phone
• Ability to persuade and influence customers
• Target-oriented and results-driven
• Self-motivated and able to work independently
• Good organizational skills and attention to detail
• Proficient in using CRM software
• High school diploma or equivalent

35k - 75 including commission

Health Insurance

Dental Insurance

Vision Insurance

401k