HVAC Inside Sales Account Manager | Growth & Partnerships

Palmetto; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Palmetto, based in Charlotte, NC, seeks an Inside Sales Account Manager to lead a portfolio of HVAC contractor and dealer partners. You will drive financing volume, activate new accounts, and manage engagements with partners to ensure ongoing selling of Palmetto Comfort Plans.

You will report to the SVP, Head of HVAC & Heat Pump, and work within Palmetto's national network to grow program adoption, provide training, and optimize partner experiences.

Qualifications

• 3+ years of inside sales, account management, customer success, or business development experience.
• Experience managing a book of business or customer portfolio.
• Strong consultative selling and relationship-building skills.
• Excellent verbal and written communication.

Responsibilities

• Own a portfolio of HVAC contractor and dealer partner accounts across geographic markets not covered by a field CAM territory.
• Build strong relationships with business owners, sales managers, and key decision-makers through regular outbound calls, emails, and virtual meetings.
• Serve as the primary point of contact for Palmetto's comfort plans, financing programs, and partner support.
• Follow up with newly onboarded partners to drive activation and increase utilization.
• Maintain accurate forecasting and pipeline management in Salesforce.
• Provide partner training and feedback to improve products and processes.

Skills

Inside sales

Account management

Customer success

Business development

Consultative selling

Verbal & written communication

Tools

Salesforce

Job description

Palmetto, based in Charlotte, NC, seeks an Inside Sales Account Manager to lead a portfolio of HVAC contractor and dealer partners. You will drive financing volume, activate new accounts, and manage engagements with partners to ensure ongoing selling of Palmetto Comfort Plans.

You will report to the SVP, Head of HVAC & Heat Pump, and work within Palmetto's national network to grow program adoption, provide training, and optimize partner experiences.