HVAC Field Technical Support Representative - Midwest

U.S. Water Heating; Wisconsin; On-site; USD 65,000 - 90,000; Full time

Job summary

Rheem is seeking a Field Technical Support Representative to deliver HVAC guidance to customers, distributors, and dealers across the U.S. Midwest and Central Canada. The role is field-based and requires proximity to a major U.S. airport.

Responsibilities include escalation support, training customers and technicians, site visits for product issues, and coordination with internal teams to resolve field problems. Travel about 50% is expected.

Qualifications

• Associates degree in technical field is required.
• 5+ years direct HVAC or industry experience.
• Strong knowledge of HVAC refrigeration cycle.
• Excellent verbal and written communication skills.
• Computer literate and able to use standard software.
• Ability to travel roughly 50% of the time.

Responsibilities

• Provide tier-one escalation support and diagnostic guidance for HVAC issues.
• Coach and train customers and technicians on best practices and new technologies.
• Conduct site visits to investigate product failures and training needs.
• Serve as liaison between customers, contractors, and internal teams to resolve field issues.
• Perform other duties as required.

Skills

HVAC knowledge

Communication skills

Field service experience

Training/mentoring

Education

Associates degree in technical field

Job description

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling, and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem - and help shape the future of products that impact lives—every day.

This Field Technical Support Representative will provide Commercial and Residential HVAC technical advice and training to customers including distributors and their dealers on the proper application, installation, operation, and service of our products. This position will serve our U.S. Midwest and Central Canadian district. This position is field based within the US district and must be based near a major US airport.

• Provide tier-one escalation support and diagnostic guidance for complex commercial and residential HVAC and building control issues.
• Coach, mentor, and train our customers and HVAC technicians on best practices, safety protocols, installation, troubleshooting, and new technologies.
• Conduct site visits to investigate product failures, manufacturing defects, and to aid in training for customers.
• Act as the technical liaison between customers, contractors, and internal teams to resolve issues within the field
• Perform other duties as required.

• Associates degree in technical field
• 5+ years direct HVAC or industry experience
• Strong knowledge of HVAC refrigeration cycle
• Excellent verbal and written communication skills.
• Computer literate
• Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb.
• Ability to travel roughly 50% of the time.

HOW TO STAND OUT:

• Bachelors Degree in related field
• Prior instructor/training experience preferred.
• NATE certifications preferred.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.