HVAC Field Technical Support Representative - WI, MI

Rheem; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Rheem is seeking a Field Technical Support Representative to deliver commercial and residential HVAC guidance to distributors and dealers in the U.S. Midwest and Central Canada. The role is field-based and requires proximity to a major U.S. airport with travel to customer sites.

The ideal candidate has an HVAC background, strong communication skills, and the ability to train customers and technicians on installation, operation, and service of Rheem products.

Qualifications

• 5+ years direct HVAC or industry experience.
• Strong knowledge of HVAC refrigeration cycle.
• Excellent verbal and written communication skills.
• Computer literate.
• Physical ability to perform duties including lifting up to 50 pounds and ability to travel.

Responsibilities

• Provide tier-one escalation support and diagnostic guidance for HVAC and building control issues.
• Coach, mentor, and train customers and HVAC technicians on best practices and safety protocols.
• Conduct site visits to investigate product failures and assist in training for customers.
• Act as technical liaison between customers, contractors, and internal teams to resolve field issues.

Skills

HVAC experience

Communication skills

Computer literacy

Physical fitness

Travel readiness

Education

Associates degree in technical field

Bachelors degree in related field

Job description

Description

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling, and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem - and help shape the future of products that impact lives—every day.

This Field Technical Support Representative will provide Commercial and Residential HVAC technical advice and training to customers including distributors and their dealers on the proper application, installation, operation, and service of our products. This position will serve our U.S. Midwest and Central Canadian district. This position is field based within the US district and must be based near a major US airport.

Responsibilities

• Provide tier-one escalation support and diagnostic guidance for complex commercial and residential HVAC and building control issues.


• Coach, mentor, and train our customers and HVAC technicians on best practices, safety protocols, installation, troubleshooting, and new technologies.


• Conduct site visits to investigate product failures, manufacturing defects, and to aid in training for customers.


• Act as the technical liaison between customers, contractors, and internal teams to resolve issues within the field


• Perform other duties as required.

Qualifications

• Associates degree in technical field


• 5+ years direct HVAC or industry experience


• Strong knowledge of HVAC refrigeration cycle


• Excellent verbal and written communication skills.


• Computer literate


• Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb.


• Ability to travel roughly 50% of the time.

HOW TO STAND OUT:

• Bachelors Degree in related field


• Prior instructor/training experience preferred.


• NATE certifications preferred.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

• Adapting


• Business Understanding


• Collaborating


• Communicating Effectively


• Continuously Improving


• Customer-Orientation


• Developing Self


• Focusing on Results


• Influencing


• Managing Relationships


• Managing Work


• Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

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