HVAC Cooling Customer Engineer Dayton at Vertiv

University of Delaware; Dayton (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Training opportunities

Job summary

The University of Delaware is seeking a Cooling CE to install, commission, and service Liebert Air products. Responsibilities include providing technical support, maintaining safety standards, and ensuring customer satisfaction. Candidates must have a High School Diploma or equivalent, HVAC education, or military experience. Mechanical aptitude and basic electrical knowledge are crucial. This role may require travel and on-call responsibilities, ensuring efficient service and communication with customers.

Qualifications

• Must be able to read and interpret electrical line diagrams and blueprints.
• Capable of completing tasks based on directed supervision.
• Safety procedures understanding required.

Responsibilities

• Install and service Liebert Air products.
• Provide both on-site and phone assistance to customers.
• Complete scheduled maintenance documentation.

Skills

HVAC knowledge

Basic electrical knowledge

Interpersonal skills

Mechanical aptitude

Education

High School Diploma or G.E.D.

HVAC Certificate Program degree

Six years military experience

Tools

Electrical test equipment

Job description

Job Overview

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co‑workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices and direct manager.

Responsibilities

ROLE

• Rely on direction to accomplish goals
• Perform a number of work‑related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per job requirements

TECHNICAL

• Render on‑site and phone assistance to customers
• Communicate with National Technical Support on equipment issues
• Perform work‑related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14‑hour rule”
• Report all work‑related accidents or injuries within 24 hours to the appropriate personnel

ADMINISTRATION

• Provide accurate and timely reporting according to company guidelines
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend customer meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on‑site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications
• Perform several work‑related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per job requirements

Qualifications

• Required experience (one or more of the following)
• High School Diploma or G.E.D. equivalent
• HVAC – Certificate Program degree or equivalent experience in the field
• Six years military experience in a related field
• Equivalent industry experience with EPA refrigerant license
• Basic electrical knowledge
• Interpersonal skills
• Professional
• Reliable
• Team player
• Familiarity with electrical/electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM’s law and HVAC theory
• Technical skills
• Ability to make basic site evaluation skills to include environmental temperature and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work‑related tasks performed
• Safety procedures
• Organizational and planning skills
• Mechanical aptitude

Physical & Environmental Demands

• Standing, walking, using hands and fingers, handling or feeling objects, tools or other components; reaching with hands and arms; stooping, kneeling, crouching, or crawling; talking, hearing, and smelling; sitting and climbing or balancing; frequent driving (car, van, truck); regularly lift up to 50 pounds and occasionally up to 75 pounds.

Working Conditions

• Travel is required
• May have on‑call responsibility
• Valid driver’s license
• Must be at least 18 years old

Notes

Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations do not impose an undue hardship.

Core Principles & Behaviors

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

Core Principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture.

Behaviors: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Learn and Seek Out Development.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.