HVAC Equipment Branch Operations Manager - Southeast

Johnson Controls, Inc.; Roswell (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Johnson Controls, Inc. is seeking a leader for System Application Engineers to support the construction sales organization. The role is flexible in location within the Central/Eastern US time zones, with occasional travel to the Southeast.

You will oversee project execution, ensure profitability, and drive customer satisfaction while coordinating closely with sales, service, and project management teams.

Qualifications

• Bachelor’s degree in Engineering.
• Minimum of five years of progressively more responsible operations management experience in the Building Construction Industry.

Responsibilities

• Lead and coach System Application Engineers supporting the construction sales team.
• Function as a System Application Engineer for select representatives, customers, and projects based on branch needs.
• Support highly complex or strategic projects assigned by branch management.
• Ensure projects are executed within scope, on schedule, accurately, and with a focus on profitability and customer expectations.
• Reduce equipment slippage by following up, identifying root causes, and helping prevent recurrence.
• Provide training and daily guidance on project management practices and the Johnson Controls equipment order execution process.
• Support pre-sales activities including system configuration validation, HVAC equipment and/or controls selection, bidding, application, and pricing.
• Review and support submittals, estimates, proposals, selections, engineering drawings, and specifications to improve accuracy and consistency.
• Act as the first level of escalation for equipment orders, order commitments, delivery, final payment, and customer satisfaction issues.
• Build strong working relationships with Account Executives, contractors, customers, consultants, vendors, service teams, and LSSs/PMs.
• Support proper turnover to the service team and coordination on joint projects, including startup and warranty processes.
• Communicate process issues, warranty trends, and systemic delivery issues to corporate leadership and participate in feedback sessions.

Education

Bachelor’s degree in Engineering

Job description

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

Johnson Controls is a global organization focused on helping customers create smarter, healthier, and more sustainable buildings. In this role, you will lead a team of System Application Engineers while supporting the construction sales organization and, when needed, stepping in directly on select accounts, customers, and projects.

Role Overview

Under general direction, this position is responsible for helping ensure assigned projects are executed profitably, accurately, on time, and within the scope of contract. The role balances pre-sales and post-sales execution, strengthens technical support for the sales team, and helps drive customer satisfaction, project performance, and effective handoff to service teams. Location for the role is flexible but will needto be located in the Central and or Eastern time zone's within the US. Occasional travel to the South East will be required.

Key Responsibilities

• Lead and coach System Application Engineers supporting the construction sales team.

• Function as a System Application Engineer for select representatives, customers, and projects based on branch needs.

• Support highly complex or strategic projects assigned by branch management.

• Ensure projects are executed within scope, on schedule, accurately, and with a focus on profitability and customer expectations.

• Reduce equipment slippage by following up, identifying root causes, and helping prevent recurrence.

• Provide training and daily guidance on project management practices and the Johnson Controls equipment order execution process.

• Support pre-sales activities including system configuration validation, HVAC equipment and/or controls selection, bidding, application, and pricing.

• Review and support submittals, estimates, proposals, selections, engineering drawings, and specifications to improve accuracy and consistency.

• Act as the first level of escalation for equipment orders, order commitments, delivery, final payment, and customer satisfaction issues.

• Build strong working relationships with Account Executives, contractors, customers, consultants, vendors, service teams, and LSSs/PMs.

• Support proper turnover to the service team and coordination on joint projects, including startup and warranty processes.

• Communicate process issues, warranty trends, and systemic delivery issues to corporate leadership and participate in feedback sessions.

How You Will Do It

• Lead with accountability by following through on commitments, protecting project integrity, and keeping safety and customer outcomes front and center.

• Stay close to the work by understanding project details, removing obstacles quickly, and helping the team deliver what customers need.

• Use coaching and daily guidance to build SAE capability, strengthen execution, and improve consistency across the team.

• Drive continuous improvement by reviewing slippage, delivery issues, and technical gaps, then turning findings into practical actions.

• Work as one team with sales, service, project management, contractors, and customers to create smooth handoffs and stronger results.

• Provide clear technical review of engineering drawings and specifications, and help close gaps in interpretation or selection.

• Monitor project and proposal quality closely, then share best practices so improvements are applied across the team.

• Balance internal Johnson Controls processes with customer satisfaction and project financial performance.

Qualifications

• Bachelor’s degree in Engineering.

• Minimum of five years of progressively more responsible operations management experience in the Building Construction Industry.

• Minimum of five years of direct