HVAC Diagnostics & Preventive Maintenance Technician

Airtron Heating & Air Conditioning; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

Airtron Heating & Air Conditioning is seeking an HVAC Diagnostics & Preventive Maintenance Technician to serve residential customers. You will troubleshoot issues, perform precision maintenance, and communicate clearly with customers and dispatch, partnering with the Service Supervisor and Operations team.

Responsibilities include diagnosing faults, repairing systems, inspecting ducts, and documenting results.

Qualifications

• High school diploma or GED is required.
• EPA Certification is required.
• 1+ year HVAC service experience preferred.
• HVAC trade school certification is preferred.

Responsibilities

• Service and repair residential heating and cooling systems to standards.
• Inspect ducting and ensure tools and materials are safe and serviceable.
• Commission and startup complete residential systems; document results.
• Diagnose faults and complete repairs to restore performance.
• Perform full-system inspections and alert dispatch/customers to concerns.
• Explain services and repair options to customers and dispatch.
• Coordinate daily schedule with the office for routing efficiency.
• Order and stage parts; arrive prepared with materials and tools.
• Transport and account for tools and materials responsibly.
• Complete service documentation on paper or tablet timely.
• Debrief calls with dispatch and customers with supporting docs.
• Maintain clean work areas and leave homes tidy.
• Keep service vehicle clean and organized.
• Demonstrate professionalism, ethics, safety, and courtesy.
• Adhere to safety procedures; perform other duties as assigned.

Skills

HVAC service

Customer communication

Safety compliance

Team player

English proficiency

Education

High school diploma or GED

EPA Certification

HVAC trade school certification

Job description

Join Our Mission: Keep Homes Comfortable and Safe
As an HVAC Diagnostics & Preventive Maintenance Technician, you are the point person for residential comfort and reliability. Partnering closely with the Service Supervisor and Operations team, you will troubleshoot issues, perform precision maintenance, and communicate clearly with customers and dispatch.

Your Impact

• Service and repair residential heating and cooling systems to manufacturer and company standards.
• Inspect ducting and ensure all company tools and materials are kept in safe, serviceable condition.
• Commission and start up complete residential systems; conduct start-up testing and document results.
• Diagnose faults, recommend corrective actions, and complete repairs to restore performance.
• Perform full-system inspections; proactively alert dispatch/customers to any remaining concerns.
• Explain services performed and repair options in plain language to customers and dispatch.
• Coordinate your daily schedule directly with the office for efficient routing.
• Order and stage parts ahead of appointments; arrive prepared with required materials and tools.
• Transport and account for assigned parts, tools, and materials responsibly.
• Complete all service documentation on paper or tablet accurately and on time.
• Debrief every call with dispatch and the customer, including supporting documentation.
• Maintain clean work areas and leave homes as tidy as you found them.
• Keep your service vehicle clean, organized, and well-maintained.
• Demonstrate professionalism, ethics, safety, and a courteous demeanor at all times.
• Use protective floor coverings on footwear while working in customer homes.
• Adhere to all safety procedures; perform other duties as assigned.

Preferred

How You Work

Environment & Conditions

Physical Demands

Core Proficiencies

Equal Opportunity

• Duties may vary by location. What You Bring
• High school diploma or GED.
• 1+ year of HVAC service experience.
• EPA Certification.
• Skilled in soldering and brazing.
• Effective English communication skills (verbal and written).
• Basic computer literacy using a computer, laptop, or tablet.
• Comfort with internet tools and email such as Microsoft Outlook.
• Valid driver's license.
• Willingness to work overtime on short notice; occasional weekends.
• HVAC trade school certification.
• 1-2 years of construction, HVAC, or related experience.
• Team-first mindset; eager to learn and collaborate.
• Positive attitude; strong customer relationship skills.
• Comfort engaging with colleagues across the organization.
• Relevant experience may substitute for education.
• Safety-focused with commitment to a strong safety culture.
• Work primarily in occupied homes and construction sites; minimal office time.
• Drive between job locations.
• Exposure to active construction settings, including equipment, heights, confined spaces, noise, dust, odors, and hazardous materials.
• Indoor/outdoor work across all weather conditions (heat, rain, cold, wind) with appropriate PPE.
• Operate a motorized passenger vehicle or forklift as needed.
• Lift/move up to 50 lbs frequently.
• Climb, bend, crawl, kneel, and crouch on a regular basis.
• Work at heights; use ladders and stairs; occasionally work from platforms/scaffolding with required fall protection.
• Wear required PPE: hard hat, safety glasses, ear plugs, masks/respirators, reflective vests, gloves, and safety-toe construction boots.
• Stand, walk, or sit for prolonged periods.
• Hear and distinguish speech/sounds to safely operate phones and equipment.
• Maintain visual acuity (natural or corrected) for close, distance, and peripheral vision with normal depth perception.
• Communicate verbally to convey information clearly.
• Enter data into handhelds/computers via standard keyboard or 10-key.
• Use arms/hands to reach overhead and to grasp, hold, lift, turn, push, and pull tools and materials.
• HVAC
• Heating and Air Conditioning

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.