HVAC Customer Service Representative

YDU JC Air Cond & Ref Inc.- Dubai; Rocky Hill (CT); On-site; USD 73,000 - 101,000; Full time

Job summary

Johnson Controls is seeking an organized professional to support service agreement renewals and accounts receivable activities. Under supervision, you will track renewals, assist with collections, and provide backup for customer calls while delivering day-to-day administrative support.

You will coordinate touch-point plans, reconcile costs, and help ensure timely invoicing and accurate account records. A strong communicator with attention to detail will thrive in this role.

Qualifications

• Strong interpersonal skills to effectively communicate with internal and external clients.
• High school diploma or equivalent; 3–5 years related work experience preferred in service/sales or technical environments.
• Proficient with Word, Excel, Access, Desktop Publishing and internet business applications.

Responsibilities

• Track and support the planned service agreement renewal process.
• Assist accounts receivable activities including collections and new customer authorizations.
• Provide backup customer call handling and administrative support in service operations.
• Schedule, track, and monitor touch point plans and renewal lifecycle with account owners; escalate issues for timely follow-up.

Skills

Strong interpersonal skills

Multitasking ability

Attention to detail

Education

High school diploma or equivalent

Associate’s degree preferred

HVAC experience preferred

Tools

Microsoft Word

Excel

Access

Desktop Publishing

Internet business applications

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer call handling, as needed. Provides administrative, day to day support in the service operational areas.

How you will do it

Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners. Escalate issues to appropriate individuals for timely follow‑up as required. May require direct interaction with customers for follow‑up to secure purchase orders or to meet special invoicing conditions. Updates the Service delivery plans as required by team. Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions. May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements. Reconciliation of accounts payable exceptions as necessary. Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process. Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues. Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues. Processes invoice credits and re‑bills, as necessary. Proactively contacts customers ensure customer satisfaction and a commitment to pay. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up‑to‑date. Support inventory control process including updating equipment asset transactions. Assist CSAs in resolution of warranty/SD warranty issues. Provide additional service administration support, as required.

What we look for

Required Must have strong interpersonal skills to effectively communicate with both internal and external clients. High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals. Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Experience in contract financials required. Preferred Associate’s degree preferred,. HVAC experience preferred. Accounts receivable experience preferred. Experience and/or basic project accounting or costing principals is desired.

HIRING HOURLY RANGE: $35.28-48.37 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.