HVAC Counter Sales Associate

Johnson Controls; Lower Providence Township (Montgomery County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading company focused on smart, sustainable buildings! This role offers the chance to manage customer orders while providing exceptional service in a collaborative environment. You'll communicate with customers daily, resolve issues, and work closely with various departments to ensure timely deliveries. With a commitment to employee well-being and a culture that values your voice, this position not only offers competitive pay and benefits but also extensive training opportunities. If you're passionate about customer service and thrive in a fast-paced setting, this is the perfect opportunity for you to grow and make a difference!

Benefits

Competitive Pay

Paid Vacation

401K

Medical, Dental, and Vision Care

On-the-job Training

Collaborative Team Environment

Employee Discount Programs

Qualifications

• Experience in customer service and handling high-volume calls.
• Proficient in Microsoft Office and Windows environment.

Responsibilities

• Manage customer orders from receipt to shipment.
• Communicate with customers daily and resolve issues.
• Collaborate with sales and other departments for service.

Skills

Customer Service

Communication Skills

Conflict Resolution

Interpersonal Skills

Decision-Making

Organization Skills

Ability to Work in Fast-Paced Environment

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows Operating Environment

Job description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

1. Competitive Pay
2. Paid vacation, holidays, and sick time.
3. Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
4. Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
5. Encouraging and collaborative team environment.
6. Dedication to safety through our Zero Harm policy.
7. JCI Employee discount programs (The Loop by Perk Spot).

What you will do:

This position is responsible for the management of customer orders from receipt of order to shipment of product.

How you will do it:

1. Communicates daily with customers via phone, fax, e-mail.
2. Enters customer orders into Order entry system the same day the order is received.
3. Promotes and supports sales promotions.
4. Collaborates with regional sales force and other field staff to deliver premier customer service.
5. Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty as needed.
6. Researches and resolves customer complaints and issues and provides customer assistance in locating and identifying replacement parts.
7. Provides same day responses to scheduled dates and backorder status of product.
8. Research and process credit and return requests.
9. Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.
10. Other duties may be assigned.

What we look for:

Required Qualification:

1. High School diploma or equivalent combined education and experience.
2. Experience related to Customer Service and high-volume calls.
3. Proficiency in a Windows operating environment, including email and Microsoft Office software.
4. Strong interpersonal skills and decision-making abilities.
5. Effective and professional communication and organization skills.
6. Strong conflict resolution skills.
7. Ability to work effectively in a high-volume fast-paced environment.
8. Forklift Experience preferred.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.