This Way ONward Sales Associate - Ridgewood Court

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a customer service representative to enhance customer experiences and promote brand loyalty. In this role, you will engage with customers, provide product knowledge, and support various operational processes. Ideal candidates are effective communicators with a focus on problem-solving and continuous improvement.

Qualifications

• Ability to engage with customers and team to meet goals.
• Focus on continuous improvement and learning.
• Professional handling of customer interactions.

Responsibilities

• Assist customers and locate merchandise efficiently.
• Offer style suggestions and promote loyalty programs.
• Support various processes on the sales floor.

Skills

Effective communication

Problem solving

Customer engagement

Education

Job readiness training

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise assortment, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering productivity.

What You'll Do

1. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
2. Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
3. Promote loyalty by educating customers about our loyalty programs
4. Leverage omnichannel offerings to deliver a frictionless customer experience
5. Support sales floor, fitting room, checkout, back of house, and other processes as required
6. Be courteous and responsive to internal and external requests
7. Exchange and verify job-related information to provide support

Who You Are

• Have successfully completed job readiness training at one of Gap Inc’s nonprofit partners
• Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• A problem solver with a focus on continuous improvement, always learning, open to feedback, and taking action as required
• Able to handle customer interactions and potential issues or concerns courteously and professionally
• Ability to learn procedural knowledge acquired through on-the-job training