HVAC Counter Sales 1

R.E. Michel Company, LLC; Petersburg (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

R.E. Michel Company, LLC is seeking a Counter Sales associate in Petersburg, VA to assist customers, process orders, and support branch operations. You will handle invoice generation, payments, loading items for delivery, and maintaining display areas.

The role emphasizes strong communication, computer proficiency, and product knowledge while delivering friendly service. This is a full-time, on-site position with standard weekday hours and occasional Saturday coverage.

Qualifications

• Excellent verbal communication skills with the general public and customers.
• Positive attitude and interpersonal skills to serve customers in the branch, on the phone, or at the delivery site.
• Demonstrated proficiency operating a computer and Prophet 21.
• Basic math skills and understanding of markup vs gross margin.
• Ability to read invoices, catalogs, stock numbers, and descriptions.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Greet customers as they enter the branch.
• Enter customer orders in the system on the same day the order is received.
• Pull customer orders from the warehouse and load them into the company delivery truck or customer vehicle.
• Produce and complete paperwork accurately, including invoices, CODs, and vendor purchase orders.
• Ensure all products leaving the branch are billed and collect payments.
• Process all customer returns and warranties the same day they are received.
• Maintain the self-service area by restocking, rotating displays, and tidying the area.
• Create and maintain branch displays that support programs and local markets.
• Use resources to locate products for customers and provide delivery or back-order updates.

Skills

Customer service

Communication

Computer skills

Math basics

Product knowledge

Education

High school diploma or equivalent

Tools

Prophet 21

Job description

Job Title: Counter Sales 1

Full Time/Non‑Exempt

Location: Petersburg, VA

Reports To: Branch Manager

General Summary

The duties include answering telephone calls, locating items, servicing customers, using a computer to generate invoices, loading items in the customer’s vehicle, and delivering products to customer locations.

Job Duties

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display a positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers meet or exceed expectations. Enter customer orders in the system on the same day the order is received.
• Pull customer orders from the warehouse and load them into the company delivery truck, customer vehicle or stage pickup using safe material‑handling procedures.
• Produce and complete paperwork accurately, including but not limited to invoices, C.O.D.s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all products leaving the branch are billed. Collect payment via cash or credit card following all money‑handling procedures.
• Process all customer returns and warranties the same day they are received.
• Maintain the self‑service area by restocking, rotating displays/end caps, and tidying the area.
• Create and maintain branch displays that support corporate programs and local strengths/markets.
• Use all available resources to locate products for customers. Provide updates as necessary to customers on delivery and back‑ordered items.
• Immediately report damage, safety issues, and accidents to a supervisor.
• Use sales tactics to promote special items or sales. Keep up to date with all new product information, educate customers on available products, make recommendations, and provide information as needed.
• Perform warehouse duties when necessary, including clearing debris, pallets and cartons, sweeping, vacuuming, cleaning bathrooms, emptying trash, tidying shelves, and loading/unloading by hand or using material‑handling equipment.
• Maintain a safe and clean work environment by keeping the workstation neat and orderly.
• Professionally represent the R.E. Michel Company by wearing the approved company uniform and abiding by grooming standards at all times.
• Other duties as assigned.

Preferred Education and Qualifications

• Excellent verbal communication skills with the general public and/or customers.
• Positive attitude and interpersonal skills necessary to serve customers in the branch, on the telephone, or at the delivery site.
• Demonstrated proficiency operating a computer and Prophet 21.
• Basic math skills. Understands the difference between calculating "markup" and calculating gross margin and the effect on sales, gross margin, expenses, bottom line, and controllable expenses.
• Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items.

Other Requirements

• Basic understanding of heating and cooling systems, parts, and supplies is required.

Work Environment

Fast‑paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee may be occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday with some Saturdays (half day). This is a safety‑sensitive position.

Successful completion of pre‑employment screens is required and the employee must be 18 years of age to operate a forklift.

Benefit Package for Full Time Employees

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• Access to a 24‑hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners, and Dependents
• Short‑ and Long‑term Disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage – Discounts on Entertainment, Shopping, and MORE!
• Access to LifeMart – Discounts on Hotels, Apple Products, and MORE!
• Career Advancement Opportunities & On‑site Training Courses
• Weekly Pay – Every Friday