HVAC Controls Service Technician (union)

YDU JC Air Cond & Ref Inc.- Dubai; Brecksville (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Johnson Controls is seeking an on-site Building Controls professional to perform preventive maintenance, repair, installation and commissioning of complex control systems. You will mentor junior technicians and ensure top-tier customer satisfaction through direct on-site engagement.

Responsibilities include accurate documentation, providing immediate technical solutions, and coordinating with stakeholders to enhance system performance and energy management at customer sites.

Responsibilities

• Conduct preventive maintenance, repair, installation, commissioning, and servicing of building control systems.
• Mentor control technicians, service technicians and mechanical technicians on building automation activities.
• Ensure high levels of customer satisfaction through on-site customer interface.
• Properly complete required project and service documentation.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• As a trusted advisor, provide solutions and outcomes at the time of service.

Job description

What you will do

• Under minimal supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems).
• Responsible for high levels of customer satisfaction through direct, on site, customer interface.
• With a high level of complete technical competence, mentors control technicians, service technicians and mechanical technicians on building automation activities.
• Properly completes required project and service documentation.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

• Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Consults with the customer through data gathered and site assessments.
• Provides field proposals for retrofits, upgrades and or enhancements to existing equipment.
• Assists sales by providing technical recommendations for sales leads.
• Manages assigned work to meet professional and efficient execution of time and customer satisfaction.
• Reports problems or changes to management immediately.
• Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required ethically and professionally.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings.
• May assist with job layouts and bid proposals.
• Communicates with customers upon arrival and before leaving the work site.
• Ensures high levels of customer satisfaction.
• Meets regularly with customers to become familiar with operating problems.
• Keeps customer informed on the service provided, outstanding issues and recommends system enhancements, upgrades, and replacement.
• Promotes the sale of add-on work.
• Adheres to all Johnson Controls and customer safety standards.
• Provides safety leadership and instruction to all control's technicians in the branch.
• Provides safety awareness while working onsite with Johnson Controls subcontractors.
• Trains the customer in control systems operations.
• Delivers manuals and documentation to the customer for training needs as required.
• Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.
• Coaches, supports and trains the technical workforce on non-complex, non-critical equipment.
• Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists.
• Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines.
• Completes certifications as required by the company.
• Other duties related to the installing, commissioning and servicing of building controls and facilities management systems and energy management systems, as assigned.
• Assists in the design and configuration of building control systems