HVAC Commercial Service Technician (Apprentice)

Davita Inc.; Grand Rapids (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their team. In this role, you will be responsible for servicing commercial and industrial HVAC equipment, ensuring customer satisfaction through technical support and troubleshooting. You'll have the chance to work in a dynamic environment where innovation is encouraged, and your contributions will directly impact the comfort and health of indoor environments. This position offers a unique opportunity to grow within a supportive team while making a difference in the lives of customers. If you're passionate about HVAC solutions and customer service, this role is perfect for you.

Qualifications

• Ability to diagnose and repair HVAC systems effectively.
• Strong technical support and customer service skills required.

Responsibilities

• Service commercial and industrial HVAC equipment and systems.
• Provide technical support and troubleshooting for customers.

Skills

Technical Support

Troubleshooting

HVAC Systems Knowledge

Customer Service

Flexibility

Education

Associate's Degree in HVAC

Technical/Trade School Certificate

Tools

Hand-tools

Job description

Description

Company Overview

ThermalNetics, LLC is a growth company that was founded in 1972. We employ roughly 60 people and have annual sales of approximately $60M. Our corporate focus is “creating more comfortable and healthy indoor environments by providing innovative HVAC solutions”. In striving to provide the most economical owning experience for the end-user, we provide equipment, parts, and services to ensure the air we breathe in our schools, hospitals, commercial buildings, etc. is something that will allow us all to live happier, healthier, and safer lives. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers a small company environment with big company objectives. You’ll be challenged to innovate, encouraged to apply your knowledge, and be well-rewarded for results.

Summary

Under general direction, you will be responsible for the service of commercial and industrial HVAC equipment and systems. As a Service Technician, you will support ThermalNetics’ customers by providing technical support and troubleshooting equipment problems.

Education

Associate's Degree or equivalent from a Technical/Trade School with a certificate in Heating, Ventilation, and Air Conditioning.

Essential Functions & Responsibilities

• Provide initial Check- Test- Start for various products we represent.
• Responsible for servicing products and equipment (not restricted to products we represent) on assigned projects and ensuring customer satisfaction.
• Uses a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Identifies, analyzes, diagnoses, and repairs systems and products at customer's location.
• Documents work by completing paperwork on each job and maintaining files.
• Represents Company by serving as a direct customer contact.
• Provides training for troubleshooting & maintenance at customer site.
• Provides technical support to customers.
• Flexibility to work overtime/weekends as necessary.
• Drives a company vehicle to job sites. Regular travel requirements with some overnight travel.
• Secures additional work through proactive recommendations based on equipment status and clients' needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. In addition to the listed duties, the employee must demonstrate punctuality and attendance on a consistent basis. The employee must also maintain an acceptable driving record and adhere to all pertinent ThermalNetics policies, including drug and alcohol screening requirements and harassment policies.