HVAC Commercial Service Technician (Apprentice)

Davita Inc.; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company focused on innovative HVAC solutions seeks a Service Technician to manage commercial and industrial HVAC systems. The role involves providing technical support and servicing equipment to guarantee customer satisfaction. Candidates should have an Associate's Degree in HVAC and relevant experience in troubleshooting and customer service.

Qualifications

• Ability to perform technical support and troubleshooting for HVAC systems.
• Punctuality and maintenance of acceptable driving record.
• Experience using hand-tools and following blueprints.

Responsibilities

• Service commercial and industrial HVAC equipment and systems.
• Provide customer technical support and documentation for each job.
• Flexibility for overtime and travel to job sites.

Skills

Technical Support

Troubleshooting

Customer Service

Education

Associate's Degree in Heating, Ventilation, and Air Conditioning

Job description

Company Overview

ThermalNetics, LLC is a growth company that was founded in 1972. We employ roughly 60 people and have annual sales of approximately $60M. Our corporate focus is "creating more comfortable and healthy indoor environments by providing innovative HVAC solutions". In striving to provide the most economical owning experience for the end-user, we provide equipment, parts, and services to ensure the air we breathe in our schools, hospitals, commercial buildings, etc. is something that will allow us all to live happier, healthier, and safer lives. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers a small company environment with big company objectives. You'll be challenged to innovate, encouraged to apply your knowledge, and be well-rewarded for results.

Summary

Under general direction, you will be responsible for the service of commercial and industrial HVAC equipment and systems. As a Service Technician, you will support ThermalNetics' customers by providing technical support and troubleshooting equipment problems.

Education

Associate's Degree or equivalent from a Technical/Trade School with a certificate in Heating, Ventilation, and Air Conditioning.

Essential Functions & Responsibilities

• Provide initial Check- Test- Start for various products we represent.


• Responsible for servicing products and equipment (not restricted to products we represent) on assigned projects and ensuring customer satisfaction.


• Uses a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.


• Identifies, analyzes, diagnoses, and repairs systems and products at customer's location.


• Documents work by completing paperwork on each job and maintaining files.


• Represents Company by serving as a direct customer contact.


• Provides training for troubleshooting & maintenance at customer site.


• Provides technical support to customers.


• Flexibility to work overtime/weekends as necessary.


• Drives a company vehicle to job sites. Regular travel requirements with some overnight travel.


• Secures additional work through proactive recommendations based on equipment status and clients' needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. In addition to the listed duties, the employee must demonstrate punctuality and attendance on a consistent basis. The employee must also maintain an acceptable driving record and adhere to all pertinent ThermalNetics policies, including drug and alcohol screening requirements and harassment policies.