HVAC BranchStore Manager Jonesboro AR

Bosch-HomeComfort; Jonesboro (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Parental leave

Job summary

Bosch-HomeComfort in Jonesboro, AR seeks a Branch Manager responsible for sales and operations, safety, quality, employee well-being, and customer experience. You will manage inventory, budgets, and P&L while leading a team to meet branch goals.

The role emphasizes zero-harm culture, staff development, and strong customer relationships, with focus on HVAC, service quality, and process improvements.

Qualifications

• High School Diploma or equivalent
• 3+ years of experience in branch/warehouse operational management
• 3+ years of experience in customer service
• HVAC experience

Responsibilities

• You will be responsible for supporting regional sales and operations activities and overseeing all aspects of the branch.
• Create and maintain a culture of Zero Harm and ensure PPE compliance.
• Manage customer relationships and enhance the customer experience.
• Develop and train all employees at the branch to ensure efficient operation and proper coaching.
• Maintain inventory control with 98% SKU accuracy.
• Manage shipping and receiving activities and product selection for the location.
• Oversee pricing and margins on orders and administer warranty policies.

Skills

Branch management

Customer service

Leadership

Safety compliance

Inventory management

Budgeting

P&L

Education

High School Diploma

Tools

Windows

Microsoft Office

Job description

Job Description

The Branch Manager is ultimately responsible for successful Sales and Operations for their location. This in includes, but not limited to: Safety and Quality management, maintaining positive employee well-being, enhancing customer service and the customer experience, growing sales in both in units and parts and supplies, inventory management, and P&L and Budget oversight.

Job Responsibilities

You will be responsible for supporting regional sales and operations activities and overseeing all aspects of the branch.

• Create and maintain a culture of Zero Harm. Zero Harm is our vision that aims to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment. It is a commitment to ensure the safety and well-being of employees, contractors, and all individuals involved in our operations.
  • Ensure all personal are properly trained on equipment they operate, with a special focus on vehicle safety and forklift safety.
  • Ensure incidents, near-misses, and unsafe conditions are properly reported, investigated, and eliminate in a timely manner.
  • Ensure PPE compliance.
• Ensure that the branch is delighting our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero-defect culture.
• Manage customer relationships and enhance the customer experience.
• Support and maintain an efficient operation in accordance with current guidelines, policies, practices, and procedures.
• Develop and train all employees at the branch to ensure they are knowledgeable maximize the breadth of skills to ensure the efficient operation of the branch. This includes: hiring, providing evaluation and constructive feedback and coaching, and progressive discipline when appropriate by partnering with management and Human Resources.
• Maintain inventory control within branch and region to adequately serve customers while maintaining a minimum of 98% SKU accuracy.
• Manage all shipping and receiving activities to assure that products are handled and stored in a safe and efficient manner.
• Manage the product selection function for the location.
• Oversee pricing and margins on orders and make appropriate adjustments when warranted.
• Administer the Factory Warranty policies and include review and approval of warranty claims and the proper disposition of defective items.
• Other duties as directed.

Qualifications

Qualifications

Required Qualifications

• High School Diploma or equivalent
• 3+ years of experience in branch/warehouse operational management
• 3+ years of experience in customer service
• HVAC experience

Preferred Qualifications

• Strong leadership, customer service and sales skills
• Proficiency in Windows and Microsoft Office software.
• Strong interpersonal, customer relationship and decision-making skills.
• Effective and professional communication and organization skills.
• Strong analytical skills and a positive human relations orientation.

Additional Information

Equal Opportunity Employer, including disability / veterans

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!