HVAC Branch/Store Manager

SmartRecruiters, Inc.; Rossville (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Bosch is seeking a Branch Manager in the United States to lead sales and operations at the location, focusing on safety, quality, and above‑all, the customer experience.

You will drive regional sales activities, manage inventory and shipping, and oversee pricing, warranty claims, and budgeting to ensure efficient branch performance. Strong leadership and HVAC experience preferred.

Qualifications

• High School Diploma or equivalent is required.
• 3+ years of experience in branch/warehouse operational management.
• 3+ years of experience in customer service.
• HVAC experience is preferred.

Responsibilities

• Create and maintain a culture of Zero Harm and ensure safety training for all personnel.
• Oversee branch operations and customer experience, ensuring service excellence.
• Manage inventory to achieve at least 98% SKU accuracy and control shipping/receiving processes.
• Develop and train staff, including hiring, evaluating, coaching, and disciplinary actions as needed.
• Monitor pricing, margins, and budgeting; oversee P&L and budget compliance.
• Administer warranty policies, review claims, and disposition defective items.
• Foster strong customer relationships and continuously improve service quality.

Skills

Leadership

Sales experience

Customer service

Safety compliance

Education

High School Diploma or equivalent

Tools

Windows

Microsoft Office

Job description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Celebrate success: At Bosch, we celebrate you.
• Shape tomorrow: At Bosch, you change lives.

Job Description

The Branch Manager is ultimately responsible for successful Sales and Operations for their location. This in includes, but not limited to: Safety and Quality management, maintaining positive employee well-being, enhancing customer service and the customer experience, growing sales in both in units and parts and supplies, inventory management, and P&L and Budget oversight.

Job Responsibilities

You will be responsible for supporting regional sales and operations activities and overseeing all aspects of the branch.

• Create and maintain a culture of Zero Harm. Zero Harm is our vision that aims to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment. It is a commitment to ensure the safety and well-being of employees, contractors, and all individuals involved in our operations.
  • Ensure all personal are properly trained on equipment they operate, with a special focus on vehicle safety and forklift safety.
  • Ensure incidents, near-misses, and unsafe conditions are properly reported, investigated, and eliminate in a timely manner.
  • Ensure PPE compliance.
• Ensure that the branch is delighting our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero-defect culture.
• Manage customer relationships and enhance the customer experience.
• Support and maintain an efficient operation in accordance with current guidelines, policies, practices, and procedures.
• Develop and train all employees at the branch to ensure they are knowledgeable maximize the breadth of skills to ensure the efficient operation of the branch. This includes: hiring, providing evaluation and constructive feedback and coaching, and progressive discipline when appropriate by partnering with management and Human Resources.
• Maintain inventory control within branch and region to adequately serve customers while maintaining a minimum of 98% SKU accuracy.
• Manage all shipping and receiving activities to assure that products are handled and stored in a safe and efficient manner.
• Manage the product selection function for the location.
• Oversee pricing and margins on orders and make appropriate adjustments when warranted.
• Administer the Factory Warranty policies and include review and approval of warranty claims and the proper disposition of defective items.
• Other duties as directed.

Qualifications

Required Qualifications:

• High School Diploma or equivalent
• 3+ years of experience in branch/warehouse operational management
• 3+ years of experience in customer service
• HVAC experience

Preferred Qualifications:

• Strong leadership, customer service and sales skills
• Proficiency in Windows and Microsoft Office software.
• Strong interpersonal, customer relationship and decision-making skills.
• Effective and professional communication and organization skills.
• Strong analytical skills and a positive human relations orientation.

Additional Information

Equal Opportunity Employer, including disability / veterans

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We’re investing in your success!