HVAC Branch Sales Associate — Customer & Solutions Expert

Carrier Enterprise; Matthews (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account (HSA)

Vision Insurance

Life Insurance

Short-Term and Long-Term Disability

Employee Assistance Program (EAP)

Tuition Reimbursement and Professional

Job summary

Carrier Enterprise is seeking a Branch Sales Associate for our Matthews, NC location. You will greet customers, provide HVAC/R product guidance, and process orders while maintaining inventory accuracy and supporting branch operations.

The role emphasizes excellent customer service, product knowledge, and teamwork, with forklift-related duties and an on-site, hourly work environment. A high school diploma is required, with at least one year in customer service preferred.

Qualifications

• Experience in a customer-facing role, preferably HVAC/R.
• Strong knowledge of HVAC/R products and components.
• Proficiency with computerized sales and inventory management systems.
• Willingness to lift up to 50 pounds and stand for long periods.

Responsibilities

• Greet customers and provide expert advice, product information, and recommendations.
• Accurately process customer orders, ensure items are available, priced, and invoiced correctly.
• Maintain understanding of HVAC/R product inventory, including specs and pricing.
• Monitor and replenish floor stock, perform regular inventory counts, report discrepancies.

Skills

Customer service

HVAC/R knowledge

Communication skills

Team oriented

Inventory systems

Forklift operation

Education

High School Diploma or equivalent

Tools

Inventory management software

Job description

Carrier Enterprise is seeking a Branch Sales Associate for our Matthews, NC location. You will greet customers, provide HVAC/R product guidance, and process orders while maintaining inventory accuracy and supporting branch operations.

The role emphasizes excellent customer service, product knowledge, and teamwork, with forklift-related duties and an on-site, hourly work environment. A high school diploma is required, with at least one year in customer service preferred.