Branch Sales Associate

Carrier Enterprise; Matthews (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account (HSA)

Vision Insurance

Life Insurance

Short-Term and Long-Term Disability

Employee Assistance Program (EAP)

Tuition Reimbursement and Professional

Job summary

Carrier Enterprise is seeking a Branch Sales Associate for our Matthews, NC location. You will greet customers, provide HVAC/R product guidance, and process orders while maintaining inventory accuracy and supporting branch operations.

The role emphasizes excellent customer service, product knowledge, and teamwork, with forklift-related duties and an on-site, hourly work environment. A high school diploma is required, with at least one year in customer service preferred.

Qualifications

• Experience in a customer-facing role, preferably HVAC/R.
• Strong knowledge of HVAC/R products and components.
• Proficiency with computerized sales and inventory management systems.
• Willingness to lift up to 50 pounds and stand for long periods.

Responsibilities

• Greet customers and provide expert advice, product information, and recommendations.
• Accurately process customer orders, ensure items are available, priced, and invoiced correctly.
• Maintain understanding of HVAC/R product inventory, including specs and pricing.
• Monitor and replenish floor stock, perform regular inventory counts, report discrepancies.

Skills

Customer service

HVAC/R knowledge

Communication skills

Team oriented

Inventory systems

Forklift operation

Education

High School Diploma or equivalent

Tools

Inventory management software

Job description

105 Cupped Oak Dr, Matthews , North Carolina 28104 , United States

Job Description

Branch Sales Associate - HVAC Products | Carrier Enterprise

Carrier Enterprise is looking for a Full-Time Branch Sales Associate for our Matthews, NC location.

About Carrier Enterprise and What We Offer:

Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies, serving licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, we deliver top-quality HVAC/R solutions where our customers need them most. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Learn more about us at www.carrierenterprise.com .

• Health Insurance
• Health Savings Account (HSA)
• Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development Opportunities

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be key to your success.

This position is eligible for monthly performance-based bonuses and incentives.

Duties and Responsibilities

• Greet customers and provide expert advice, product information, and recommendations to help them find the right HVAC/R products and supplies for their needs.
• Accurately process customer orders, ensuring all requested items are available, properly priced, and invoiced correctly.
• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing.
• Monitor and replenish floor stock, conduct regular inventory counts, and report discrepancies to the Branch Manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Promote sales initiatives and special offers while identifying opportunities to upsell products when appropriate.
• Provide warehouse operations support, including receiving, inspecting, and stocking incoming merchandise.
• Support inventory accuracy through cycle counts, stock replenishment, and product organization.
• Safely operate forklifts and pallet jacks in accordance with company policies and procedures.
• Uphold safety standards and maintain a clean, organized counter and warehouse environment.
• Perform other duties and responsibilities as assigned.

Qualifications

• Previous experience in a customer-facing role, preferably within the HVAC/R industry or a related field.
• Strong knowledge of HVAC/R products, equipment, and components.
• Excellent customer service skills, including active listening and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency with computerized sales and inventory management systems.
• Positive attitude, willingness to learn, and team-oriented mindset.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, and reach to access products and supplies.
• May need to operate a forklift; prior forklift certification preferred.

Requirements

• High School Diploma or equivalent.
• One (1) year of customer service experience.
• Detail-oriented with strong organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.

Equal Opportunity Employer

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where employees and applicants are treated based on merit, qualifications, and competence.

Status

Full-Time

Position Type

Hourly