HVAC & Appliance Parts Specialist – Customer-Focused

D&L Parts Company; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Opportunities to learn and grow

Supportive team environment

Long-term career opportunities

Job summary

D&L Parts Company in Richmond, VA is seeking a Customer Service Representative I to be the first point of contact for our customers. You will help customers find the right parts, answer questions, and process orders while collaborating with teammates to keep operations smooth.

This entry-level role offers hands-on training for HVAC and appliance parts, a supportive team, and opportunities for growth within the branch.

Qualifications

• Previous customer service experience preferred.
• HVAC, appliance, warehouse, parts, or distribution experience is a plus — but we’re willing to train the right person.
• Strong communication skills and a customer-first attitude.
• Dependable team player who enjoys helping others.
• Comfortable using computers and learning new systems.
• Ability to lift up to 75 lbs. with assistance from proper equipment when needed.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Welcome and assist customers at the counter, over the phone, and through email.
• Help customers with product questions, pricing, orders, returns, and general support.
• Enter and process sales orders, quotes, returns, and delivery requests accurately.
• Learn HVAC and appliance parts knowledge through hands‑on training.
• Check product availability, pricing, and order status using our computer systems.
• Partner with warehouse and delivery teams to make sure customers receive their orders on time.
• Help pull and package customer orders when needed.
• Maintain an organized, professional, and customer-friendly branch environment.
• Participate in inventory counts, training events, and team initiatives.

Skills

Customer service

Communication

Team player

Detail oriented

Bilingual English/Spanish

Job description

D&L Parts Company in Richmond, VA is seeking a Customer Service Representative I to be the first point of contact for our customers. You will help customers find the right parts, answer questions, and process orders while collaborating with teammates to keep operations smooth.

This entry-level role offers hands-on training for HVAC and appliance parts, a supportive team, and opportunities for growth within the branch.