Hurricane Relief Call Center Representative

MCI; North Carolina; Remote; USD 10,000 - 60,000; Part time

Job summary

MCI is seeking a part-time Hurricane Relief Call Center Representative to assist customers during disaster relief efforts. This entry-level remote position requires excellent communication skills and a high school diploma. Candidates will provide exceptional customer service while working flexible hours in a supportive environment.

Benefits

PTO

Bonuses

Health coverage

Retirement plans

Paid training

Qualifications

• Must be 18 years or older.
• Excellent communication skills required.
• Typing speed of 20+ WPM.

Responsibilities

• Assist customers with service inquiries.
• Utilize service techniques and systems.
• Enhance the customer experience.

Skills

Communication

Problem-solving

Customer service orientation

Reliability

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Hurricane Relief Call Center Representative

Join to apply for the Hurricane Relief Call Center Representative role at MCI

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

What does a Hurricane Relief Agent do? We improve the customer experience by providing exceptional solutions to simple requests. You will learn our customer service techniques and account management systems while helping during a difficult time.

• Assist customers with service inquiries
• Learn common requests and solutions
• Enhance the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidates should be confident, fully engaged, team players, and bring a positive attitude daily.

Candidate Qualifications

All motivated and dedicated applicants are encouraged to apply. Ideal candidates should have:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office
• Understanding of Windows OS
• Reliability and punctuality
• Problem-solving and conflict resolution skills
• Customer service orientation
• Ability to multi-task and self-manage
• Strong team and customer focus
• Ability to thrive in a fast-paced environment
• Interpersonal skills and relationship building

Conditions of Employment

Must be authorized to work in the country. Willing to undergo background/security checks and drug screening. Contingent on results.

Compensation & Benefits

We offer competitive pay, incentives, and benefits including PTO, bonuses, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun work environment.

Physical Requirements

This role involves mostly sedentary work, operating computers and office equipment, with occasional physical tasks. Reasonable accommodations are provided per ADA guidelines.

Diversity & Equality

We promote a diverse, inclusive, and discrimination-free workplace, respecting all characteristics and backgrounds.

About MCI

MCI provides industry-leading solutions in customer experience and digital transformation, supporting clients with BPO, IT services, and more. Recognized for rapid growth, MCI employs over 10,000 professionals across various locations and subsidiaries.

Additional Information

Position is entry-level, part-time, and suitable for those interested in customer service roles responding to disaster relief efforts.