Hurricane Relief Call Center Representative

Mass Markets; North Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading BPO company seeks a Hurricane Relief Call Center Representative to assist customers during disaster relief efforts. This temporary, remote role requires strong communication skills and the ability to multi-task in a fast-paced environment. Competitive pay and benefits are offered based on experience.

Benefits

PTO

Incentives

Health coverage

Retirement plans

Disability and life insurance

Career growth opportunities

Paid training

Supportive work environment

Qualifications

• Must be 18+ years old.
• Excellent communication skills.
• Typing speed of 20+ WPM.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Utilize service techniques and systems.

Skills

Communication

Problem-solving

Conflict resolution

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Hurricane Relief Call Center Representative

Join to apply for the Hurricane Relief Call Center Representative role at Mass Markets.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted via email and text as needed. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidate Qualifications

All positive, driven applicants are encouraged to apply. Ideal candidates are motivated, dedicated, and possess:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Problem-solving, conflict resolution skills
• Customer service orientation
• Ability to multi-task and adapt in a fast-paced environment

Compensation and Benefits

We offer competitive pay based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical and Employment Conditions

This role is largely sedentary, requiring sitting/standing for extended periods, operating a computer and phone equipment, and occasional physical movement. Eligibility to work in the country is required. Background checks and drug screening are contingent for employment. MCI is an equal opportunity employer committed to diversity and inclusion.