Human Services Unit Supervisor

Arizona Department of Child Safety; Phoenix (AZ); On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plans

Paid holidays

Vacation time

Sick time

Job summary

The Arizona Department of Child Safety in Phoenix seeks a Post-Permanency Supports Supervisor to oversee case managers delivering adoption and guardianship subsidies. This role ensures compliance with state and federal guidelines and coordinates services for families and guardians.

Responsibilities include workload management, program improvements, and collaboration with attorneys and service providers to maintain timely payments and high-quality support for adoptive families.

Qualifications

• Master's and/or Bachelor's in social work or related field.
• Excellent verbal and written communication skills.
• Some adoption-related experience preferred.

Responsibilities

• Supervises case managers in the program and ensures compliance with federal/state requirements.
• Manages workload by assigning cases based on expertise and needs.
• Implements lean management principles and visual management practices.
• Interacts with attorneys and providers to ensure quality services and timely payments.
• Performs other duties as assigned.

Skills

Leadership

Communication

Time management

Strategic planning

Policy development

Staff supervision

Education

Master's degree

Bachelor's degree

Job description

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

Post-Permanency Supports Supervisor

Job Location: OFFICE OF FOSTER CARE SUPPORTS 1818 E Sky Harbor Circle North Phoenix, AZ 85034

Posting Details

Salary: $28.1875 HRLY/$58,630.00 Salary

Grade: 19

Closing Date: November 9, 2026

Job Summary

This position supervises case managers responsible for executing child-specific adoption and guardianship subsidy agreements with parents within the Arizona Adoption Subsidy Program. This program is a primary post-permanency support for adoptive parents who adopt a child with special needs from the foster care system. In addition, this position provides case management and support for the adoptive parents and legal guardians, and reviews each case on an annual basis.

Job Duties

• Supervises case managers in the program. Assures that each agreement executed by staff meets all federal and state requirements for the program prior to legal execution, and signs each agreement as the authorized Department of Child Safety (DCS) agency designee.
• Manages the workload for the program by assigning and re-assigning cases according to the level of expertise of the case manager, the special needs of the child, and array of services needed for the child.
• Implements lean management principles for program staff, and assures huddle board visual management is in place and utilized to its fullest.
• Interprets federal and state policies for program to assist case management staff in maintaining compliance. Makes suggestions to the program manager for improvements in the program, service delivery, and service array.
• Works with attorneys and providers to assure quality services and prompt agency payment for these services.
• Other duties as assigned as related to the position.

Knowledge Of

Knowledge, Skills & Abilities (KSAs):

• Governmental structure including program functions within that structure
• Techniques to carry out goals and objectives, and assist the Program Administrator in accomplishing these goals
• Foster and Adoptive Recruitment and Retention strategies
• Federal and state laws/regulations, and policies governing adoptions and permanency
• Methods and techniques of work supervision and management

Skills In

• Providing leadership to staff and outside providers
• Assessing needs and evaluating the usefulness or suitability of resources
• Verbal and written communication
• Facilitating
• Time management
• Developing and implementing departmental policy and strategic plans
• Applying the principles of work leadership work management

Ability To

• Plan evaluation/improvement processes to aid in the development of solutions to complex systems' problems
• Oversee comprehensive administrative services, and detect trends and potential problem areas
• Establish and maintain good working relationships
• Interpret, evaluate, and analyze statistical and programmatic data

Selective Preference(s)

The ideal candidate will have a Master's and/or Bachelor’s degree from an accredited college or university in social work or other field, have excellent verbal and written communication skills, and some adoption related experience.

Pre-Employment Requirements

Must obtain and maintain clearance of the DCS Central Registry.

This position does require driving or the use of a vehicle as an essential function of the job to conduct State business. The following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
• Sick time accrued at 3:42 hours bi-weekly
• Deferred compensation plan
• Wellness plans

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.