Health Program Manager 2

Internal Careers; Casa Grande (AZ); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Insurance

Retirement plan

Paid holidays

Vacation time

Sick time

Deferred compensation

Wellness program

Job summary

The Arizona Department of Child Safety invites applications for a Systems of Care Coordinator in Casa Grande. You will coordinate care management for children in the SOC/ CHP, work with providers and families, and lead quality-improvement efforts within AHCCCS and DCS guidelines.

Ideal candidates have a relevant bachelor’s degree and 2+ years in health care advocacy with strong communication and independent work skills in a fast-paced, statewide program.

Qualifications

• Bachelor's degree in counseling, social work, psychology, or a related field.
• At least two years of health care advocacy through the child and family team process.

Responsibilities

• Coordinate care management for children with complex health care needs and advocate for system improvements.
• Serve as field accountability partner to DCS CHP's MCO partner to improve health outcomes.
• Develop and maintain relationships with stakeholders to enhance health care delivery for children in DCS.
• Maintain knowledge of AHCCCS, DCS, and CHP policies; participate in data-driven performance management.
• Handle after-hours inquiries on a rotational basis and support related duties.

Skills

Critical thinking

Professional communication

Teamwork and collaboration

Education

Bachelor's degree in counseling or social work or psychology

Job description

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support.

SYSTEM OF CARE COORDINATOR

Job Location:

COMPREHENSIVE HEALTH PLAN
663 West Main Ave Casa Grande, AZ 85122

Posting Details:

Salary: $29.4778 HRLY/$61,313.82 Salary

Grade: 21

Closing Date: November 9, 2026

Job Summary:

This position coordinates and performs care management duties in relation to the Department's System of Care program (SOC); a statewide, integrated (physical health and behavioral health) health care management system within the Department of Child Safety Comprehensive Health Plan (DCS CHP). This position also identifies and initiates opportunities to enhance quality in providers and provider network in pursuit of the Arizona Twelve Principles for children involved with AZ Department of Child Safety.

Job Duties:

• Performs Care Management activities for children involved DCS with complex physical and health care presentations which includes technical assistance and advocacy for systems of physical and behavioral health care delivery and DCS processes (i.e. Courts, Caregivers). Documents efforts.
• Serves as a field accountability partner to DCS CHP's managed care organization (MCO) partner in child-specific and system related functions to improve health care outcomes for children in care including, but not limited to, Child and Family Team (CFT) fidelity, care coordination and other performance management activities.
• Develops and maintains professional relationships among system stakeholders with efforts focused toward identifying child-specific and system oriented enhancements to improve health care to children served by DCS.
• Maintains up-to-date knowledge of Arizona Health Care Cost Containment System (AHCCCS), DCS and DCS CHP policies and procedures and participates in data-driven performance management to advise quality and network activities.
• Participates in activities beyond regular work hours on a rotational basis; handle incoming telephonic inquiries from members, providers, caregivers and DCS staff during off hours.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Applicable laws and regulations, government (Medicare, Medicaid, Supplemental Security Income (SSI), and Social Security Disability Insurance (SSDI) and insurance benefits including AHCCCS Medical Policy and Contractors Operations Manuals
• New regulations on federal, state and local levels as well as practice guidelines and standards of practice

Skills in:

• Assessing, determining, and evaluating appropriate disposition and making independent judgments based on critical thinking skills and expertise
• Professional behavior, promoting cooperation and team building
• Communicating effectively and professionally using all modalities i.e. technology, written letter, and verbal with both providers and caregivers in a way that is both clear and concise

Ability to:

• Maintain and manage caseloads working independently with minimal direction
• Anticipate and organize work flow
• Work with a high volume caseload, deal effectively with rapidly changing priorities
• Follow through on responsibilities

Selective Preference(s):

N/A

Pre-Employment Requirements:

Bachelors degree in counseling, social work, psychology, or related field and at least two years of health care advocacy through the child and family team process, developmental or physical health providers or systems including managed care or child welfare system required.

The ability to secure and maintain clearance from the DCS Central Registry.

A valid Arizona driver's license is required. and the use of a vehicle is an essential function of the job to conduct State business. The following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
• Sick time accrued at 3:42 hours bi-weekly
• Deferred compensation plan
• Wellness plans

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.