Human Services Supervisor-Aging & Disability Services

Snohomish County, WA; Everett (WA); On-site; USD 78,000 - 105,000; Full time

Job summary

A leading government administration body seeks a Human Services Supervisor for Aging & Disability Services in Everett, WA. This full-time role involves launching innovative programs, such as WA Cares and Health Related Social Needs, while providing leadership and guidance to staff. The ideal candidate will possess strong leadership capabilities and significant experience in human services administration.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Retirement

Employee Assistance Program (EAP)

Paid Leave & Holidays

Qualifications

• Requires a Bachelor's degree in a related field.
• 4+ years of progressively responsible experience in human services.
• 2+ years of supervisory or leadership experience.

Responsibilities

• Supervises the design of human services programs.
• Evaluates and trains direct report employees.
• Monitors and evaluates operations against program goals.

Skills

Leadership

Innovation

Program Development

Analytical Skills

Education

Bachelor's degree in business, public administration, social sciences, or related field

Job description

Human Services Supervisor-Aging & Disability Services

Join to apply for the Human Services Supervisor-Aging & Disability Services role at Snohomish County, WA

Human Services Supervisor-Aging & Disability Services

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Join to apply for the Human Services Supervisor-Aging & Disability Services role at Snohomish County, WA

Description

Join our Snohomish County Human Services Team

We have one full-time supervisory position in our Aging and Disability Services Division. We are seeking an individual with strong leadership skills and an innovative mindset to help launch the new WA Cares program that will go live July 1, 2026.

Description

Join our Snohomish County Human Services Team

We have one full-time supervisory position in our Aging and Disability Services Division. We are seeking an individual with strong leadership skills and an innovative mindset to help launch the new WA Cares program that will go live July 1, 2026.

In addition, this position will oversee a new program called, Health Related Social Needs (HRSN) which will provide expanded benefits to Apple Health enrollees. This program is being contracted to our Area Agency on Aging (AAA) through ALTSA and the WA State Health Care Authority. HRSN is expected to begin this Summer 2025.

The Supervisor will need to have the passion for the development of new programs and be able to supervise staff to ensure a smooth launch of both programs in order to expeditiously meet the needs of Snohomish County residents. Since these are new programs, there will be an expectation of the ability to be innovative and to be comfortable with a lot of change as we roll-out these programs.

Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Please reach out to Joeann Turck at [e-mail] with any questions regarding this job posting.

Job Summary

To provide leadership, supervision, and technical guidance to staff within assigned Human Services program areas. Responsible for implementing programs and coordinating program operations, including work assignments, performance evaluations, and issue resolution to ensure the delivery of quality services that meet program goals and standards.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

• Supervises and participates in designing one or more human services programs or projects, including planning, establishing goals and objectives, budgeting, subcontracting, and developing program monitoring and evaluation systems.
• Supervises and evaluates the work of direct report employees as required; advises, instructs, trains, and assigns work to employees as necessary; participates in the selection of new employees and makes recommendations regarding the hiring, discipline, transfer, and termination of employees.
• Prepares reports and other documents as needed; completes and/or reviews documentation such as work orders and timesheets; reviews time and material reports and maintains work records; oversees preparation and maintenance of program documentation, reports, and records; ensures accuracy and timeliness of data collection and reporting; and implements systems to improve documentation efficiency and compliance.
• Participates with other members of the Human Services Department management team in identifying and achieving department goals.
• Monitors and evaluates operations against established program goals; develops corrective action plans in areas of insufficient performance; and develops annual and other reports as required.
• Prepares reports on program operations in area of responsibility, supervises information gathering and research to facilitate proper use of services and funds.
• Responds to inquiries regarding specific problems or issues in the area of assignment; notifies the Division Manager and Director of sensitive issues, including politically sensitive matters, compliance concerns, and emerging trends in industry and/or public feedback
• Participates in coordination of activities with other division and departmental programs, county agencies and community as needed; provides leadership to local initiatives, coalitions and projects as directed; acts as an advocate for program/project as appropriate.
• Works in a cross-disciplinary and interdepartmental manner to best meet the needs of the department's clientele.
• Assures compliance with statutes, regulations, and other guidance; participate in development and implementation of quality assurance measures; and maintains program standards to meet funding and, as applicable, accreditation requirements.
  
  

STATEMENT OF OTHER DUTIES

• May perform the duties of all direct report employees.
• Perform related duties as required.
  
  

Minimum Qualifications

A Bachelor's degree in business, public administration, social sciences, or other field directly related to human services; PLUS, four (4) years of progressively responsible experience in the administration of human services programs, including two (2) years of supervisory or leadership experience OR any equivalent combination of education, training, and/or experience that provides the required knowledge and abilities. Must pass job-related tests.

Special Requirements

A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment. Depending on the program assignment, applicants may be required to pass additional screening relevant to the position.

Additional Information

Knowledge And Abilities

Knowledge of:

• Governmental and private sector human services programs and systems;
• Principles, practices, and techniques in area of assignment;
• Principles, practices and procedures involved in the planning, development, administration: budgeting, monitoring, and evaluation of such programs;
• The literature, trends and developments in the area of specialty;
• Supervisory and personnel management procedures and practices;
• Use of applicable technology.
  
  

Ability To

• Plan, organize, and coordinate work through professional employees and supportstaff;
• Establish and maintain effective working relationships with department heads, associates, employees, representatives of other agencies and with thegeneral public;
• Develop work plans, schedules;
• Analyze and evaluate operations and take effective action to correct deficiencies andresolve problems;
• Ability to express self clearly and professionally both orally and in writing;
• Prepareavarietyofcorrespondence,reports,andotherwrittenmaterialsand documents;
• Develop, interpret, and apply policies related to the program(s) supervised;
• Advise, support, and motivate employees and assure effective working relationships with public, co-workers, advisory groups, county, city, state, and federal officials.
• Utilize computer technology for management of program data.
  
  

SUPERVISION

This position reports to a Division Manager as assigned. General goals and objectives are established by the Division Manager. Work is performed with considerable independence and is reviewed through meetings, reports, and results obtained.

WORKING CONDITIONS

The work is performed in the usual office environment with trips to other locations to deliver services, conduct community partner and subcontract site visits, attend community meetings, and coordinate or deliver other program activities. The employee is required to work evenings, weekends and holidays as necessary. No heavy lifting required.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.

EEO policy and ADA notice

Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.

County Benefits

Visit www.snohomishcountywa.gov/Benefits to learn more about the following benefits.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays
  
  

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Accounts (FSA)
• Supplemental Individual Insurance Policies
  
  

Healthcare Premiums

• Regular full-time employees: If you work 35 or more hours per week, you will pay these monthly premiums for medical insurance. The County pays the monthly premiums for vision, dental, and basic life insurance.
• Regular part-time employees: If you work between 20 and 34 hours per week, you will pay pro-rated monthly premiums for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.
  
  

Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the County's ACA Employer Shared Responsibility Guide to learn more.

01

Following are a series of supplemental questions designed to assess your job-related experience and qualifications. Please note that as part of the screening process your responses will be reviewed in conjunction with your general on-line application. The employment history detailed in your general on-line application must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next step of the review/selection process. A resume is required, but it will not substitute for the general on-line application or supplemental questions; responses such as "see resume" or "see application" will not be considered. Do you understand that your responses to the supplemental questions for this position must be supported by your general on-line application/work history and by your references?

• Yes
• No
  
  

02

Do you possess, or can you obtain prior to appointment, a valid Washington State driver's license, unrestricted except as to vision?

• Yes
• No
  
  

03

What level of college education have you completed in Public Administration, one of the Social Sciences or any other field related to human services?

• No degree
• Associates degree
• Bachelor’s degree
• Master’s degree
  
  

04

If your degree is not in Public Administration or one of the Social Sciences, what field is it in? Enter N/A if no degree.

05

How many years of progressively responsible experience do you have in the administration and/or management of human services programs or equivalent combination of education, training and/or experience that provides the required knowledge and abilities?

• No experience to less than two years’ experience
• Two years to less than three years’ experience
• Three years to less than four years’ experience
• Four years to less than five years’ experience
• Five years to less than six years’ experience
• Six years’ experience to less than seven years’ experience
• Seven years to less than eight years’ experience
  
  

06

How many years of experience do you have specifically in administration/management working with councils?

• No experience to less than two years’ experience
• Two years to less than four years’ experience
• Four years or more experience
  
  

07

How many years of experience do you have working with volunteers?

• No experience to less than two years’ experience
• Two years to less than four years’ experience
• Four years or more experience
  
  

08

How many years of experience do you have specifically in the administration/management of services that focus on building inclusive communities, either or both public and private efforts?

• No experience to less than two years’ experience
• Two years to less than four years’ experience
• Four years or more experience
  
  

09

How many years of work experience do you have in developing, writing, negotiation and management of contracts (both uplines and downlines), for long-term care and aging services?

• No experience to less than two years’ experience
• Two years to less than four years’ experience
• Four or more years’ experience
  
  

10

What is your level of experience using MS-Word, Excel and using database software?

• No experience to less than two years’ experience
• Two years to less than four years’ experience
• Four years or more experience
  
  

11

What is your level of experience using data to inform program changes?

• No experience
• Beginner experience
• Intermediate experience
• Proficient
  
  

12

Do you have knowledge of any of the following? Select all that apply.

• Government and private sector human services programs/systems, specific to developmental disabilities
• Principles, practices and skills in planning, development, administration, budgeting, monitoring and evaluation of such programs
• Principles, practices and skills in grant and contract negotiations, writing, and administration
• Literature, trends and state/federal policy direction for developmental disabilities
• Supervisory, leadership, and personnel management procedures, policy and practice
• Staffing and leadership to public or private advisory or governing boards
• Use of applicable technology
• None of the above
  
  

13

Do you have the ability to do the following? Select all that apply.

• Plan, organize and coordinate work through professional subordinates and support staff
• Establish and maintain effective working relationships with elected officials, department heads, associates and representatives of other agencies and the general public
• Develop workplans, schedules and budgets
• Assess the relative advantages and disadvantages of alternative courses of action
• Gather, analyze, and evaluate a variety of data and statistics for programs
• Read, interpret and apply federal, state and local laws, rules and regulations relevant to developmental disabilities
• Speak in public forums and express self clearly both orally and in writing
• Prepare a range of professional correspondence, reports and other documents critical to a given program goal/success
• Recognize, develop, and apply policies as needed
• Advise, support and motivate subordinates, and assure strong teamwork among supervised staff
• Utilize computer technology for management of program data
• Provide leadership to public groups
• None of the above
  
  

14

Describe your direct experience working with Long Term Services and Supports in Snohomish County? Describe the resources that available in the community and what are some positive impacts that you have seen. Please be specific.

15

Outline your understanding of the WA Cares program. What is most exciting to you and how do you feel it will benefit individuals? Please be specific.

16

This position will be responsible for developing 2 different programs in their initial stages. What is your leadership style and how would you go about getting a new program ready for go-live? Please be specific.

• Required Question

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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